Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

nortel callpilot reporter installed - blank reports

Status
Not open for further replies.

CometKC

Technical User
May 15, 2007
6
US
I have CallPilot 202 on 703T at SU04.
Standalone IIS server 2000 on same subnet.
I can access from my desktop.
when i run report it is blank and i get server error.
running windows 2000 IE6 SP1 JRE1.3
I have tried mozilla and reports totally disappear
Any suggestions?
 
You could choose not to use JAVA, but Microsoft VM. Change it in your IE options under the Advanced tab
---------------------------------------------------------
When using CallPilot Reporter, for proper operation of Java on Netscape 6.2 or Microsoft Internet Explorer 6.x, J2SE version 1.3.1_05 must be installed.

If you have an earlier or later version of J2SE, it must be uninstalled first. J2SE versions can be downloaded from
-----------------------------------------------------------
Unable to view reports

Reports show up blank/grey within the CallPilot manager/ Reporter viewer

Workaround: Install comparable version of Java, J2SE version 1.3.1. J2SE versions can be downloaded from or the CallPilot 4.0 Applications CD.

----------------------------------------------------------

Problems running CallPilot Reporter when using Netscape 6.2 or Microsoft Internet Explorer 6.x

If the incorrect version of Java is installed, problems running CallPilot Reporter may occur.

Refer to CR # Q00534522.
Workaround: When using CallPilot Reporter, for proper operation of Java on Netscape 6.2
or Microsoft Internet Explorer 6.x, J2SE version 1.3.1_05 must be installed. If you have an
earlier or later version of J2SE, it must be uninstalled first. J2SE versions can be
downloaded from
 
I disable the Java and allowed Microsoft VM to function. This allowed the reports to populate. Thanks. Good Help
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top