Our company just recently, 2.5 weeks ago encountered a problem, we cannot open our faxes they come into the call pilot like they are there but we keep getting error messages, see below:
Cannot open this item or the messagin interface has returned an unkown error. If the problem persists, restart outlook.
We have 8 Nortel personnel looking at this issue and none of them can give us answers, out IT company along with our phone carrier has researched as well and no resolution.
I am asking if any of you have ever encountered this problem. We have tried opening in other programs and forwarding to other personnel these actions do not work.
Please help we are a medical company and have faxes that we need to access or at least determine that they never actually arrived into the system.
Cannot open this item or the messagin interface has returned an unkown error. If the problem persists, restart outlook.
We have 8 Nortel personnel looking at this issue and none of them can give us answers, out IT company along with our phone carrier has researched as well and no resolution.
I am asking if any of you have ever encountered this problem. We have tried opening in other programs and forwarding to other personnel these actions do not work.
Please help we are a medical company and have faxes that we need to access or at least determine that they never actually arrived into the system.