I have a Nortel BCM400 and am running CallCenter on it, with approx. 20 different skillsets. These are all existing skillsets that have been in place and functional for several years. Suddenly yesterday one of the skillsets stopped working. I verified that calls were hitting the BCM (saw them in BCM Monitor), they just wouldn't go to the skillset. I rebooted the BCM and it took care of it. Now it did it again tonight. This time I stopped/restarted the Voicemail and it again is working...for now I fear. The BCM is fully patched, as far as I know. I know it's been a few years since new patches have been released.
Anyone seen something like this before? Thanks a ton for any guidance.
Anyone seen something like this before? Thanks a ton for any guidance.