I've been trying to use the system to its full capacity and still cannot figure out something that seems like it should be so simple. I use commander for my phone systems and I have the BCM. Unfortunately, my BCM doesn't alway work properly. It will just stop working and need to be restarted or I'll need to restart the computer. Sometimes it will say "line is dosconnected" or "line out of use" or something of that nature. I was told that is is a compatibility issue. I am running windows 7 on Mac computer.
Because my BCM doesn't work on a consistent basis we have no way of knowing who is calling the reception desk. It would be much easier to know if the CEO is calling from their mobile phone number. The internal lines work and it wil come up as their name. (Because I know how to name the lines). What I am wondering if there is anyway to program incoming phone numbers? I have it set to "name" under preferences (rather than line or number). I am hoping there is a way to program numbers to show up on the telephone itself so that it can show a name rather than phone number. It normally would show up on the BCM after I program it the info in, but it only works about 50% of the time. It would be much better and more efficient for it to display the name on the phone. If only I can figure out how to do so.
I am considering using Avaya if I have to but I haven't gotten the license yet. I am trying to first see if there is any easier solution. Any suggestions out there? Any tips may help!
Because my BCM doesn't work on a consistent basis we have no way of knowing who is calling the reception desk. It would be much easier to know if the CEO is calling from their mobile phone number. The internal lines work and it wil come up as their name. (Because I know how to name the lines). What I am wondering if there is anyway to program incoming phone numbers? I have it set to "name" under preferences (rather than line or number). I am hoping there is a way to program numbers to show up on the telephone itself so that it can show a name rather than phone number. It normally would show up on the BCM after I program it the info in, but it only works about 50% of the time. It would be much better and more efficient for it to display the name on the phone. If only I can figure out how to do so.
I am considering using Avaya if I have to but I haven't gotten the license yet. I am trying to first see if there is any easier solution. Any suggestions out there? Any tips may help!
