Nortel BES 1010 doesn't boot

[RevelinoSuriname]

Hi,
I have a Nortel BES 1010-48T switch here that will not boot. It does power up and all the fans are running. None of the lights in the front for the ethernet port are blinking. I tried to ping the switch on it's given IP adress but no response. I connected to the switch via serial and this is the output I get when pressing r to reset/reboot the switch:

Press 'a' to run Agent code
Press 'd' to Download agent code
Press 'e' to display Errors
Press 'i' to Initialize config flash
Press 'p' to run POST tests
Press 'r' to Reset
Press 's' to display System information

ý÷Q1þc

Booting...

Testing Memory...............

BES 1010-48T



Program (0x0700)
PC/SRR0= 00000000 MSR/SRR1= 00083032 SP/R1=00B9E590
LR= 00010680 CR = 80000000 CTR= 00000000 XER= 20000000
R0 = 00000000 R1 = 00B9E590 R2 = 00001000 R3 = 00001000
R4 = 0000000A R5 = 00B9E588 R6 = 00000001 R7 = 00B03FBC
R8 = 00B9E4F0 R9 = 00000060 R10= 0024FC88 R11= 00000000
R12= 001C0000 R13= 80504500 R14= 2280844A R15= 04000000
R16= 07ED6B40 R17= 0FDAD680 R18= 6DB6DB6D R19= 70000000
R20= DB6DB6DB R21= 00400000 R22= 0016FF94 R23= 03FFFFEC
R24= 03FFFFF8 R25= 6DB6DB6D R26= DB6DB6DB R27= B6DB6DB6
R28= 00000004 R29= 00000002 R30= 04000000 R31= 00002580
@ESF=001CBF00

Press 'a' to run Agent code
Press 'd' to Download agent code
Press 'e' to display Errors
Press 'i' to Initialize config flash
Press 'p' to run POST tests
Press 'r' to Reset
Press 's' to display System information


Does it mean that the code is lost? or that the switch is damaged? How can I get it working again?
Any help would be apreciated.

 

[DaddyOfThree]

It might be that you have a corrupt configuration. Try initialing the configuration by selecting "i";

Press 'i' to Initialize config flash

And see if it will boot after that.

Good Luck!

 

[RevelinoSuriname]

Hi DaddyOfThree,
Thanks for your prompt response.
I tried pressing the i command and get the following:
***********
Erase Flash:

1 - Config-1
2 - Config-2
3 - Config Selector-2

Select [ <config-1> ]:
Erase Flash? y/N [ N ]: n

Press 'a' to run Agent code
Press 'd' to Download agent code
Press 'e' to display Errors
Press 'i' to Initialize config flash
Press 'p' to run POST tests
Press 'r' to Reset
Press 's' to display System information
*****************

I just chose to not erase the flash. It's asking me to erase the flash. Should I do that? tried rebooting but same error. Any other advise?

 

[DaddyOfThree]

It looks like it might have flash space for two configurations, and the current active config is "2". I would select "2 - Config-2" and see what happens.

Good Luck!

 

[RevelinoSuriname]

see below what happens when selecting 2:
Press 'a' to run Agent code
Press 'd' to Download agent code
Press 'e' to display Errors
Press 'i' to Initialize config flash
Press 'p' to run POST tests
Press 'r' to Reset
Press 's' to display System information



Erase Flash:

1 - Config-1
2 - Config-2
3 - Config Selector-2

Select [ <config-1> ]: 3
Erase Flash? y/N [ N ]: n

Press 'a' to run Agent code
Press 'd' to Download agent code
Press 'e' to display Errors
Press 'i' to Initialize config flash
Press 'p' to run POST tests
Press 'r' to Reset
Press 's' to display System information

It asks me to delete the config. I'm lost.

 

[curtismo]

I think you have to say "Y" to erase the flash. You're going to lose the config anyway, since more than likely it being corrupt is why the switch is not booting.

 

[RevelinoSuriname]

Curtismo,
Here is what I get when pressing S:
**********************************************
Press 'a' to run Agent code
Press 'd' to Download agent code
Press 'e' to display Errors
Press 'i' to Initialize config flash
Press 'p' to run POST tests
Press 'r' to Reset
Press 's' to display System information



Board Type: 02
Board Revision: 04
Decode CPLD Revision: 06
Manufacture Revision:
Manufacture Date:
Manufacture Deviates:
Serial Number:
MAC Address: 00:00:00:00:00:00
CPU Speed: 266 MHz
SDRAM Size: 64 MBytes
Board AC: ON
Board RPS: ON
Board DC-DC: GOOD
Fans: OK
Stack Base Switch: ON

Type: Address: Name__________: Version_______: Checksum:
Agent1 (## Code not Accessable - jumper)
Diag1 (## Code not Accessable - jumper)
************************************************

This is what I get when I try toe erase the flash:
******************************************************
Erase Flash:

1 - Config-1
2 - Config-2
3 - Config Selector-2

Select [ <config-1> ]: 1
Erase Flash? y/N [ N ]: y
Flash TSOP-1 Not Found


## Can't Erase Flash - Flash Jumper Setting Wrong?

Erase Flash? y/N [ N ]: y
Flash TSOP-1 Not Found


## Can't Erase Flash - Flash Jumper Setting Wrong?

Erase Flash? y/N [ N ]:

Erase Flash:

1 - Config-1
2 - Config-2
3 - Config Selector-2

Select [ <config-1> ]: 2
Erase Flash? y/N [ N ]: y
Flash TSOP-1 Not Found


## Can't Erase Flash - Flash Jumper Setting Wrong?

Erase Flash? y/N [ N ]: y
Flash TSOP-1 Not Found


## Can't Erase Flash - Flash Jumper Setting Wrong?

Erase Flash? y/N [ N ]:

Erase Flash:

1 - Config-1
2 - Config-2
3 - Config Selector-2

Select [ <config-1> ]: 3
Erase Flash? y/N [ N ]: y
Flash TSOP-1 Not Found


## Can't Erase Flash - Flash Jumper Setting Wrong?

Erase Flash? y/N [ N ]: y
Flash TSOP-1 Not Found


## Can't Erase Flash - Flash Jumper Setting Wrong?

Erase Flash? y/N [ N ]: n
******************************************************



This is what I get when pressing A:
*********************************************
Press 'a' to run Agent code
Press 'd' to Download agent code
Press 'e' to display Errors
Press 'i' to Initialize config flash
Press 'p' to run POST tests
Press 'r' to Reset
Press 's' to display System information



## NO Agent Code Found


Press 'a' to run Agent code
Press 'd' to Download agent code
Press 'e' to display Errors
Press 'i' to Initialize config flash
Press 'p' to run POST tests
Press 'r' to Reset
Press 's' to display System information
*********************************************

Has a jumper been put wrong by the factory?

 

[curtismo]

I'd say the next thing to try is "d" to Download agent code. Download the current code from the Nortel website and put on a TFTP server that you can directly connect to the switch on the same subnet.

Failing this, it sounds like RMA time...

 

[RevelinoSuriname]

tried with the D option. Connected a ethernet cable to a laptop. Installed a TFTP server on the laptop and placed the image on the TFTP server, but the switch can't download the file. I think that's just because the switch is not working and none of the ports are. Switch doesn't have a seperate management ethernet port. File isn't transfereble through serial, right? In the process for an RMA but distributor doesn't respond quickly on that.