Nortel BCM50 operator routing setup...

[mikevogt]

Hey all,
I am trying to figure out how to route operator calls (if a caller hits 0 during the auto-attendant message) to route to a group of phones (would this be a ring group or hunt group?) then go to the general delivery mailbox. Right now, it is setup to ring a single extension if somebody zeros out and they leave a message on her line. They have no dedicated operator any more.

Thanks so much. I am new to Nortel!

Mike

 

[BombOne]

you would want to use a hunt group. assign the group of phones to a hunt group, then direct 0 to the hunt group DN

 

[mikevogt]

Makes sense. Then would you overflow it to the general delivery mailbox number?

 

[bluemr2]

overflow it to the vmail dn. since there will be no mailbox the same as the hunt group dn, it will automatically go to the general vmail box.

 

[stsguy]

make sure you change the operator in the table and the feature 982 settings

WORK SMART NOT HARD

 

[mikevogt]

make sure you change the operator in the table and the feature 982 settings

Thanks you for your addistions stsguy! I'll give this a crack shortly...

Thanks again everybody, it is appreciated!
Mike

 

[mikevogt]

Okay, where do you change the 982 feature code?

 

[fireeater]

press feature 982 then the password (in the manual)
then go to the attendant setting and change to the huntgroup dn

_____________________________________
S.H.A.D.O.
_____________________________________

mike

 

[mikevogt]

So it has to be done from the phone? No way to do it in the Elements Manager or web tools?

 

[fireeater]

in the call pilot manager
under Operations then Operator Settings
change the Attendant dn


_____________________________________
S.H.A.D.O.
_____________________________________

mike

 

[mikevogt]

Thanks fireeater. That's where I thought it was, but I was under the impression that it had to be changed in multiple locations.

Thanks again!
Mike