Nortel BCM issue forwarding to one 1 number 1

[alex1002]

Good Day,
I have an strange issue here.

Nortel bcm base phone system forwarding > test to forward to my cell phone -pass

test forward to another number -pass

test forward to my Microsoft lync number -failed

calling the microsoft lync number directly from nortel phone works fine.

This is very strange, can anyone please shine some light into this?

 

[curlycord]

Check Dialing Plan and Restrictions maybe

I had same issue last week with the FindMe FollowMe feature on my own system where it would only call my cell and no other numbers. I have yet to find the time to troubleshoot yet.

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Toronto Canada

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[alex1002]

I am not an nortel expert. could you give me some guidance where I may find those futures?

 

[curlycord]

I cant make it any clearer.
Perhaps you are best to call a tech since you dont know the programming....and or passwords?



________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

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http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[Firebird Scrambler]

Have you tried entering in your Lync number in the extensions personal speed dial list or even the BCM's system speed dial list to see if the problem is the same when it's accessed using "Feature" "0" and the assigned entry list number.

This could indicate if the problem is in the dialing string as you might need to add in a pause to get it to work.


Firebird Scrambler
Nortel Meridian 1 / Succession and BCM / Norstar Programmer in the UK
Advance knowledge on BCM support

http://www.linkedin.com/in/davidbromley

 

[alex1002]

@FirebirdScampler. I tried your advise: my issue is I cannot seem to get pauses working. I ususaly have to press 9 to dial out. Whats the string I should enter in the call forwarding if the number is in: 9-555-555-5555 format.
Thank you

 

[curlycord]

Feature 78 = Pause



________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

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http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[alex1002]

I get you, but how would i enter this in a single string
I tried 9F79thennumber and it says invalid.

 

[Firebird Scrambler]

You should be able to enter the code in a speed dial entry.


Firebird Scrambler
Nortel Meridian 1 / Succession and BCM / Norstar Programmer in the UK
Advance knowledge on BCM support

http://www.linkedin.com/in/davidbromley

 

[alex1002]

Could it be because this is a old system bcm400 version 3.7

 

[curlycord]

How are you programming? set or GUI?
Set do 9Feature78number
GUI do 9Pnumber

Send me an email Alex via one of the links below.




________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

=----(((((((((()----=

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[alex1002]

From BCM GUI I tried 9pNUmber and still doesnt work. same issues

 

[alex1002]

Let me quickly recap
1. Forwarding works fine to my cel using 9'to dial out and my number
2.if I enter the number like any other number
It works fine
3. When I try to forward to my dn to this
Number it fails. I even tried the advice to enter the pauses. Tried two pauses
So I did feature 4, then 9 then feature 78 and got the pause then number.
Still fails to forward.
Thank you

 

[allworxguy]

Have you run BCM Monitor to watch the forwarding process. There might be a clue there.

Marv ccna

http://www.telemarv.ca

Sales, Installation & Service for Norstar, BCM, Samsung & Allworx Serving Ottawa and Eastern Ontario since 1990

 

[alex1002]

Thank you I will try it and provide feedback.

 

[alex1002]

Good Day,
It will looks like the bcm is sending out the number in 416-xxx-xxxx format and am guessing their system expects the invite with the 1-416-xxx-xxxx.
Thank you

 

[curlycord]

Hi Alex, I did not get your email per above request...we can test no charge.

________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

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http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[alex1002]

@curlycord I did use the contact form on your website to contact you.
Thank you

 

[curlycord]

Got it thanks and replied.

________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

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http://www.curlycord.com

Toronto Canada

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