Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Nortel BCM 5.0 How to redirect the second external to a different VM

Status
Not open for further replies.

DSF2

IS-IT--Management
Mar 4, 2011
14
CA
Hello;

We have in our office a second external number that I need to have to dirrected to an internal phone VM if no one answers.
Any advices ? Now it goes to the main VM ...

Thanks;
 
Need a little more info. Analog or DID number? Are you using a hunt group to answer or is it assign to an ext? Do you want it to go to a VM box or have AA answer the line?
 
Hello;

Thanks for reply;

We have an analog line that rings on couple of phones in our office and when nobody answers goes to main VM and I want to have dirrected to one of the phones VM instead.

Thanks,
 
use AA to answer 2nd line after the desired number of rings.
Then use a CCR TREE with transfer to mailbox node set up.
Then enter the Mailbox you require.

So when the call comes in the AA answers after say 6 rings it transfers to mailbox xxx

 
You could make the phone that has the main VM on it not ring on the second call and have the phone that you want the VM to pick up
on ring then it will drop into that VM box.
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top