Nortel BCM 2.0. Redirects by ANA

[gary1960]

Hey
I am mostly a CUCM guy.
Nortel BCM 2.0.
Company has a customer that wants to know if it is possible to redirect an incoming call by ANA to specific treatment. They are having some problems with a particular harrasing incoming call.
Any thoughts?

 

[curlycord]

If Auto Attendant answers then use the CLID table.
You can tell the phone number to go to an Info Box, a phone, a part of CCR, Disconnect or ....Transfer external, i.e. to a police station phone number lol.



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curlycord

http://www.curlycord.com

 

[gary1960]

Any thoughts if it isn't answered by AUTO-Attendant?
Local TELCO is saying that they can't help because the Dialed Number is pointed at a PRI.

 

[curlycord]

Is is a number that they need? it it their main number or a private number?.

Since PRI it would be DID's.




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curlycord

http://www.curlycord.com

 

[gary1960]

Unfortunately it is a main nuber being dialed. All the unwanted calls are coming from a single ANA, some sort of robo-dialer. It goes to their sales floor.

 

[curlycord]

Not sure what ANA means.

Best option is to go AA for awhile or permanent otherwise nothing you can do as you need a device to answer the call to direct it.
Put record a special greeting for them so they know its for them then they will stop calling. If you don't record a special greeting for them they might think it's system error and try later.








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curlycord

http://www.curlycord.com

 

[gary1960]

ANA is the Auto-Number-Announcement packet(Calling Number)

 

[curlycord]

Ok I know it as

ANAC
Automatic Number Announcement Circuit - Reads back the number you call from

CLID
Calling Line ID or Caller ID for short.

In BCM and Norstar it is referred to as CLID.
It is the Caller ID that AA would sense and then forward to where you want.





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curlycord

http://www.curlycord.com