I have a customer who is using Basic ACD and wants to do the following:
When agent(s) are logged in they would like to send a new call presented to the queue (after 5 calls are waiting in queue) to a 2008 set with 2 lines that goes to voicemail after 2 rings if not answered.
I've tested the phone (internal and external calls) and the set is working properly. All agents logged out works properly too.
I've tried the following:
1.Setting the OVTH to 1 (for testing purposes only)
2.IFDN=DN of the telephone
3.AENO=YES (this caused the intercept treatment to be given and the call went to the operator)
Calls just stack up in the queue. Your help is very much appreciated.
Thank you -- Karen
When agent(s) are logged in they would like to send a new call presented to the queue (after 5 calls are waiting in queue) to a 2008 set with 2 lines that goes to voicemail after 2 rings if not answered.
I've tested the phone (internal and external calls) and the set is working properly. All agents logged out works properly too.
I've tried the following:
1.Setting the OVTH to 1 (for testing purposes only)
2.IFDN=DN of the telephone
3.AENO=YES (this caused the intercept treatment to be given and the call went to the operator)
Calls just stack up in the queue. Your help is very much appreciated.
Thank you -- Karen