Nortel application Module

[mycotel]

Hi everyone~

I have a Norstar MICS 4.1 with a NAM voicemail. Problem is some cellphone callers say they get to AA, then try to key in ext.# but fails or directs them back to AA. Thay also say hitting 0 for operator recycles them back to AA. Any ideas?



Thanks

 

[curlycord]

If it works for land line users then obviously an issue with cell phone or cell phone carrier.
Have then enter digits slowly as well press them longer by a half second and see if that helps because if you just press it quickly it might miss the entry while homing in on cell tower.






=----(((((((((()----=
curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[mycotel]

Thanks Curlycord for your reply. I did a couple of test calls from my cellphone (apple Iphone5) and no problems, able to reach party. Was told they needed a new Callpilot 150 because it will receive all tones from cellphones. This is from a TAC center. I question their findings since all signals are DTMF. and most get through..! Your thoughts?



Thanks

 

[mycotel]

Thanks Curlycord for your reply. I did a couple of test calls from my cellphone (apple Iphone5) and no problems, able to reach party. Was told they needed a new Callpilot 150 because it will receive all tones from cellphones. This is from a TAC center. I question their findings since all signals are DTMF. and most get through..! Your thoughts?



Thanks

 

[mycotel]

Thanks Curlycord for your reply. I did a couple of test calls from my cellphone (apple Iphone5) and no problems, able to reach party. Was told they needed a new Callpilot 150 because it will receive all tones from cellphones. This is from a TAC center. I question their findings since all signals are DTMF. and most get through..! Your thoughts?



Thanks

 

[mycotel]

Thanks Curlycord for your reply. I did a couple of test calls from my cellphone (apple Iphone5) and no problems, able to reach party. Was told they needed a new Callpilot 150 because it will receive all tones from cellphones. This is from a TAC center. I question their findings since all signals are DTMF. and most get through..! Your thoughts?



Thanks

 

[mycotel]

Thanks Curlycord for your reply. I did a couple of test calls from my cellphone (apple Iphone5) and no problems, able to reach party. Was told they needed a new Callpilot 150 because it will receive all tones from cellphones. This is from a TAC center. I question their findings since all signals are DTMF. and most get through..! Your thoughts?



Thanks

 

[mycotel]

Thanks Curlycord for your reply. I did a couple of test calls from my cellphone (apple Iphone5) and no problems, able to reach party. Was told they needed a new Callpilot 150 because it will receive all tones from cellphones. This is from a TAC center. I question their findings since all signals are DTMF. and most get through..! Your thoughts?



Thanks

mycotel

 

[mycotel]

Thanks Curlycord for your reply. I did a couple of test calls from my cellphone (apple Iphone5) and no problems, able to reach party. Was told they needed a new Callpilot 150 because it will receive all tones from cellphones. This is from a TAC center. I question their findings since all signals are DTMF. and most get through..! Your thoughts?



Thanks

 

[mycotel]

Thanks Curlycord for your reply. I did a couple of test calls from my cellphone (apple Iphone5) and no problems, able to reach party. Was told they needed a new Callpilot 150 because it will receive all tones from cellphones. This is from a TAC center. I question their findings since all signals are DTMF. and most get through..! Your thoughts?



Thanks,

mycotel

 

[stsguy]

find out if the cell phones that are having the problems have the same carrier. verizon, at&t ect. cell phone carriers lease thier services to sub carriers.the auto att may be recieving repeated digits.

WORK SMART NOT HARD

 

[norstarboy125]

mocotel - Sticky button or what?

Jeremy J. Carter
Charm City Communications
Avaya/Nortel
Sales. Service. Installation

http://www.charmcitycommunications.com

 

[nessman]

If DTMF works consistently with landline phones and most cell carriers - it's likely either the user, their phone, or the carrier (especially if using a very lossy compression codec between phone and tower).

I have one customer out there who says when he calls in with his cell phone to check voice mail on a BCM - he hears nothing. It's only him - no one else. Told him to either get a new phone and/or change carriers. Can't see them replacing a phone system because one user is in love with his crappy cell phone.