Nortel 1120 E phone not able to perform lookups

[MeanGene1987]

Hi all, hope you can help as i'm a bit stumped. We were doing some network reconfiguration about 2 weeks ago, and ever since the networking was done (unfortunately i can't go back) the phones are able to make and receive calls, however they are not able to use any of the advanced phone features like looking at the call logs to see who has called

*Edit to provide further information.
We are a Nortel CS1000. We have Call Pilot as a VM as well as HMS400
this is in a cabinet that has been rebranded as an Avaya

All plugged in network ports have link lights.

I double checked the networking and it looks like all the vlans are in place as they should be, but not really certain what is missing or what piece to troubleshoot next. any insight would be greatly appreciated.

Thank you

Eugene

 

[gwebster]

Call logs are managed by an application on your signaling server. It is either not running or you have lost connectivity to it.

 

[MeanGene1987]

Does the signaling server have a separate IP address from the main server? How do i check to see if the signalling server is running?

 

[tball1]

Login to cs1000 and go to load 117 and do stat serv that will show signaling servers voice gateway cards and if they are connected to cs 1000

 

[Firebird Scrambler]

As said before, go into LD 117 and key in STAT SS. You should be able to see if any of he IP phones are registered OK. In most cases, you will probably need to reset the Sig Server so that it will sync correctly with the core CS1000e server.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.com

linkedin

 

[MeanGene1987]

So this is what i get as a result.
I'm not certain if i'm reading it correctly but with the state of Link Up, i would think it should be good.
How would i go about restarting the signalling sever? do i just need to power cycle the pbx cabinet?



NODE ELANIP LDR SRV PBXLINK HOSTNAME
ID STATE
1003 172.16.13.20 YES Avaya CPDC LINK UP sig1.domain.com
APPS: LTPS VTRK
PBXLINK DATE: 03/11/2016
PBXLINK TIME: 19:08:19
CONNECTID: 65ecde8
APPLICATION NODE ID: 1003
Sets: [reg - 00000] [busy - 00000] [dvla - 00000]
VTRK: [reg - 00015] [busy - 00000]
SIPL VTRK: [reg - 00000] [busy - 00000]
SIGNALLING SERVER CAPACITY (SSRC): 4096
Type: Avaya CPDC
Location: 0 0 23
Product Eng.Code: NTDW53AAE60005
Serial Number: 12N506300005CPDC
Memory Size: 2048 MB
Disk Size 232 GB

1004 172.16.13.21 YES Avaya CPDC LINK UP sig2.domain.com
APPS: LTPS VTRK SLG
PBXLINK DATE: 15/10/2016
PBXLINK TIME: 01:49:02
CONNECTID: 65ecce8
APPLICATION NODE ID: 1004
Sets: [reg - 00081] [busy - 00004] [dvla - 00000]
SIPL UEXT: [reg - 00000] [busy - 00000]
VTRK: [reg - 00015] [busy - 00000]
SIPL VTRK: [reg - 00000] [busy - 00000]
SIGNALLING SERVER CAPACITY (SSRC): 4096
Type: Avaya CPDC
Location: 0 0 23
Product Eng.Code: NTDW53AAE60005
Serial Number: 12N506300046CPDC
Memory Size: 2048 MB
Disk Size 232 GB

 

[bignose21]

So all the sets are registered against Node 1004 in the node properties under personal Directories is it enabled?
In the IP config under personal directories server is the ELAN of the Sig Server you are using for PD correct?

 

[MeanGene1987]

turns out a late night graceful power cycling of phone system brought all systems back online. was hoping for a command line to restart signalling server however was not able to find one in time and had to restart.

 

[bignose21]

When you say command line to restart the SS you mean just the SS applications of the server itself?