MeanGene1987
MIS
Hi all, hope you can help as i'm a bit stumped. We were doing some network reconfiguration about 2 weeks ago, and ever since the networking was done (unfortunately i can't go back) the phones are able to make and receive calls, however they are not able to use any of the advanced phone features like looking at the call logs to see who has called
*Edit to provide further information.
We are a Nortel CS1000. We have Call Pilot as a VM as well as HMS400
this is in a cabinet that has been rebranded as an Avaya
All plugged in network ports have link lights.
I double checked the networking and it looks like all the vlans are in place as they should be, but not really certain what is missing or what piece to troubleshoot next. any insight would be greatly appreciated.
Thank you
Eugene
*Edit to provide further information.
We are a Nortel CS1000. We have Call Pilot as a VM as well as HMS400
this is in a cabinet that has been rebranded as an Avaya
All plugged in network ports have link lights.
I double checked the networking and it looks like all the vlans are in place as they should be, but not really certain what is missing or what piece to troubleshoot next. any insight would be greatly appreciated.
Thank you
Eugene