Okay, this is kind of a strange one, so I am hopeing that someone has seen this before. Our Norstar system has been working fine for a few years now, and it worked up until this morning. Sometime this morning our Voicemail (call pilot) went down without warning. It just doesn't work. Feature 981, 983, 987, 989, etc... produce "Inactive Feature" on the display. Feature 985 however causes the phone to go completley inactive, and I have yet to find a way to bring the phone back. Help anyone?
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Norstar with Call Pilor suddenly ofline
- Thread starter rhys8582
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okay,
bkrike, there is no vendor available in my area. The only people around that install Nortel systems, came out and looked at it, and said it was some kind of programming problem that required a Nortel Technition, which would cost a fortune to fly in, to fix. I think the guys crazy, because with this system, the voicemail is wired to 2 ports of the phone system, and the system automatically recognizes it as a voicemail addition. I have never seen in any of the progaming menus anything about telling the system where to locate the voicemail. Hence why I am trying to solve this one on my own, because my vendor doesn't know what he's talking about (in my estimation).
Silver,
Yes, it is a startalk system, and there is a fan unit on it that runs CONSTANTLY.
bkrike, there is no vendor available in my area. The only people around that install Nortel systems, came out and looked at it, and said it was some kind of programming problem that required a Nortel Technition, which would cost a fortune to fly in, to fix. I think the guys crazy, because with this system, the voicemail is wired to 2 ports of the phone system, and the system automatically recognizes it as a voicemail addition. I have never seen in any of the progaming menus anything about telling the system where to locate the voicemail. Hence why I am trying to solve this one on my own, because my vendor doesn't know what he's talking about (in my estimation).
Silver,
Yes, it is a startalk system, and there is a fan unit on it that runs CONSTANTLY.
TRONIC1
Technical User
- Dec 23, 2004
- 209
Sounds like and old Startalk. Could be scary because the hard drives on those units have been known to fail. You could try Feature**XFTEST and test all Feature codes to see if any are active.
I'd rather have a bottle in front of me than to have a frontal lobotomy
I'd rather have a bottle in front of me than to have a frontal lobotomy
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- #8
serviceboy
Technical User
your harddrive is iether dead or in a infinite loop "constantly rebooting"
Choices are
1.get a refurbished startalk"ha ha ha i made a funny"
2.get a new call pilot"may need to upgrade or replace ksu"
3.get a phone system that someone knows how to work on
now dont get me wrong the 1 you got is great if you have support"nothing in life is free"...but if you have no techs then get a system from a local established vendor...
4.if you dont like the answers go somewhere else and ask
"There are those who would make you believe there are no choices left.That they have the last word and its final.To those who try the world is wide open choices many.To those who dont only death awaits you.
Choices are
1.get a refurbished startalk"ha ha ha i made a funny"
2.get a new call pilot"may need to upgrade or replace ksu"
3.get a phone system that someone knows how to work on
now dont get me wrong the 1 you got is great if you have support"nothing in life is free"...but if you have no techs then get a system from a local established vendor...
4.if you dont like the answers go somewhere else and ask
"There are those who would make you believe there are no choices left.That they have the last word and its final.To those who try the world is wide open choices many.To those who dont only death awaits you.
Depending on the system and the s/w release of your switch, you may find a cost effective replacement with a flash v/m.
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- #12
hey, all great answers. Thanks Guys.
The probelm is that the hard drive has crashed. We deduced this by taking apart the startalk and checking components. I found that although the hard drive heads were moving, the disk was not spinning. So, this startalk is dead. We are in the market, as it were, for new options. Our PBX is a Norstar Meridian, but I could not tell you what version. What options do we have other than the startalk? Is CallPilot even an option? I was under the impression that those did not work with the older "Norstar" systems. Any ideas on ID'ing my software version? Thanks for the help so far guys, keep it coming.
The probelm is that the hard drive has crashed. We deduced this by taking apart the startalk and checking components. I found that although the hard drive heads were moving, the disk was not spinning. So, this startalk is dead. We are in the market, as it were, for new options. Our PBX is a Norstar Meridian, but I could not tell you what version. What options do we have other than the startalk? Is CallPilot even an option? I was under the impression that those did not work with the older "Norstar" systems. Any ideas on ID'ing my software version? Thanks for the help so far guys, keep it coming.
TRONIC1
Technical User
- Dec 23, 2004
- 209
If you go in under config>maintainance>software version and post the number (should be something like SP:30*****) we can tell you what unit you have and what V/M is compatible.
I'd rather have a bottle in front of me than to have a frontal lobotomy
I'd rather have a bottle in front of me than to have a frontal lobotomy
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- #14
TRONIC1
Technical User
- Dec 23, 2004
- 209
From what I've found, that sounds like an 8x24 DR5 software version so I think your options are to use an old STARTALK like the one you had or a STARTALK flash V/M or a copper NAM. If you check e-bay you can probably find one of these for a pretty reasonable price.
I'd rather have a bottle in front of me than to have a frontal lobotomy
I'd rather have a bottle in front of me than to have a frontal lobotomy
marker2001
Vendor
I do have a CallPilot 100 with a dead power supply. I tested with a voltmeter and no juice. Is there a place I can get an inexpensive replacement? Can I use a generic off the shelf one?
TIA
TIA
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