Norstar voice mail

[ljclives]

Mbox problem with a norstar VM on a MICS.
Not sure of the release - it is connected to a fiber 6 port combo card.
There is an existing mbox assigned to a digital set that acts like it isnt assigned.
If you log into mail from that set, it prompts you 'log' rather than 'pswd'. If you input the ext # and pswd you can access the mbox. I have verified the mbox # is assigned to the ext. It worked correctly at one time. I have deleted and rebuilt the mbox several times and rebooted the VM and the problem will not go away. Any suggestions?

 

[ArchibaldJCox]

You might try posting this in the Norstar forum. All I can think of is make sure in the voicemail that the extension number is assigned to the mailbox. Also go to the phone, use feature * 0 to do a button inquiry to make sure that the extension is what you think it is. Other than that, I'm not really sure.

Arch