Norstar Voice Mail - Transfer with Flash/Link?

[Tigerrco]

On a Startalk Flash, I know you can program outside transfer as a selection for a CCR Path. Can you set up as a path an outside transfer using phone company's transfer feature and Norstar link feature? This would allow the call to be freed up from the client Norstar system.
I know the client can do this manualy, but not sure of Voice Mail. What about on a NAM?

 

[luv2ski]

f78 is link for centrex

Pat Guido
NEXTIRAONE
Pat.guido@nextiraone.com

Formerly Nextira, formerly Williams Communications, formerly Wiltel, formerly Nortel networks, formerly Northern Telecom, formerly, Nynex meridian systems formerly Northern Telecom.

 

[Arr]

Tigger,
Use #52 then enter your outbound number to dial in the CCR tree path. You will need to set the lines to Link at CO=Y and have the service from your LEC.
F78 is 'pause' and F71 is link. But the # (numbers sign) is equivilent to F71 in external transfer programming. Newer Nams can outbound transfer from a mail box but Flash can't do that.

PhM

 

[luv2ski]

oops

Pat Guido
NEXTIRAONE
Pat.guido@nextiraone.com

Formerly Nextira, formerly Williams Communications, formerly Wiltel, formerly Nortel networks, formerly Northern Telecom, formerly, Nynex meridian systems formerly Northern Telecom.

 

[Arr]

BTDT

PhM

 

[Tigerrco]

I'm having trouble on a Call Pilot & a Flash using #52 & the outside #. Are there pauses or something else besides programming for Path 8: #527704228509?

 

[Tigerrco]

I am trying to get this programmed on a Call Pilot and a Startalk Flash but no success so far. Could someone contact me directly? Can I give out my E-Mail address?
Thanks.

 

[Arr]

Tigerco,
You could try putting a pause after the #52. Confirm that you do have the service from your Telco? Are you already on Centrex? Are you putting your Pool Code in front of the dial string (for CCR path Xfer)?

PhM

 

[Tigerrco]

I tried your suggestion & it sounds like I'm getting the Flash but then I just get fast busy. One of my Paths does a regular Norstar Transfer to an outside # by dialing out using a Pool with no access code. The Outside transfer from the local carrier feature is definitely working on all lines using Feature 71. I have set up for the test path External Transfer & then #52Pause & the number, using Pool 1. Link at CO is turned on for all lines in Pool.

Please advise.

 

[Arr]

Tigerco,
OK. So it's time to fiddle with the dial string...
try
#71P9Pxxxxxxx#89

There are functional differences in the Voice Mail software. So whatever Flash you've got may want different dial string.

PhM

 

[telemarv]

What are these codes you're suggesting... #52, #71 etc are they norstar feature codes I don't know about? or are they telco codes?

 

[Arr]

Voice Mail dial string entries.

PhM

 

[telemarv]

Is there a list somewhere of these strings... perhaps someone in the know could write an FAQ

 

[Arr]

Telemarv,
These dialing entries are all contained in the Voice Mail administration guides. Each guide will have its own details. #52, for instance is three seperate instructions for NVM, but #71 is only one instruction. A 'string' means several digits/fcodes/special characters/instructions placed together to switch/open a communication path/channel etc. The propeller heads would liken it to packet routing... except us telephone types were here FIRST!
So, in short, there are no lists of 'strings' only a bag full of digits which can be placed in certain orders. There are many questions in the FAQ on this subject, and a Telephone Tech will work with the known characteristics of telephone programming until the desired result is achieved.

Which is why a company should hire a telephone technician.
Because that person has spent many years learning to understand the PSTN, PBX/KSUs and related electrical, electronic and programming relationships.

Just the other day a computer 'tech' called me up about an RS232 problem and why a Genesis Call Acounting program had stopped (and what was wrong with my PBX???). He'ld never heard of a break out box and didn't own a volt meter, and didn't know what the signal to ground voltage meant. So eventually he plugged in the printer and after the buffer emptied the Genesis worked again.

GRAAAAA

http://WWWWWWWW!!!!!!

THERE IS MORE TO TELEPHONY THAN A BLOODY KEY BOARD!!!!
SO IF IN DOUBT AND IF HAVING TROUBLE HIRE A TECH.

We're really quite reasonable people.


Pat Guido this rant's for you.

Tigerco, this rant is NOT for you. Please post the release of software you are running on your voice mail so I can look up the correct Administration guide.

PhM

 

[DueE]

Arr, BRAVO!BRAVO!!!! TELL IT LIKE IT IS MAN!!! I KNOW THAT PAIN!!!




DueE

 

[Arr]

DueE,
Hmmm. I rather did go on a bit didn't I?

I think it was the thing about a list of dial strings that got me going.

luv2ski put up a post the other day on the old question of providing so much good and free information here that we are doing ourselves out of business.

It is quite possible we are... but on the other hand, this forum makes better techs out of us that are actually in the business. Unlike computer types, there are relatively few of us out there so getting two guys/gals together who work on the same peice of gear is really hard.

Perhaps some thought should be given to a vendor section of a forum where you must mail in proof of commercial vendor status to gain access?

Perhaps not.
Customers and owners are given all this information in the manuals that come with a new system anyway. And I often think a system owner should push the bounds of their admin programming ability.

Last thought for the IT types sandbagging out there: Our stuff works, takes use abuse, voltage spikes, heat, cold, wet, and installation in dark, hard to get at holes; working for years and years with few problems. PC stuff is too flakey for any of that. It is a sad state of affairs that companies spend so much money on flakey computer junk and the incredible amount of man hours for maintenance while at the same time grudging any expenditure on the most important, reliable computer system they own.
In short, hire a tech, learn from the tech, and develope a good relationship with your telephone tech because you both do different things. It is money really well spent.

PhM

 

[DueE]

AGAIN, BRAVO!! VERY WISE WORDS.

DueE

 

[MarvO1]

Arr,
You said that very well indeed, and Luv2ski made a very good point in his vendor post. There are a lot of questions posted here that I completely stay out of because you can tell by the wording that the person should not be messing around in the switch. At the same time, I think telecommunications workers are just plain all-around good people that like to help others. It's kind of a "catch-22"
situation.
I don't believe in posting the passwords etc. like this forum does. Anyone working on these systems should be knowledgable enough to know the passwords at least.
On the other hand, I've seen service calls generated because of users screwing with something they should not have been in.
I ADMIN it, that's the way I CONFIGure it.

MarvO said it

 

[Tigerrco]

Good News! I discovered the correct programming on a Call Pilot and on a Startalk Flash 2.0. On A Call Pilot:
For your Path - Choose External Transfer using Pool 1.
Programming phone number is Pressing # Add & # again so # is displayed. Then Select Add & Pause. Then Add & enter the putside phone number to transfer to.

Looks like this on display: #Pxxxxxxxxxx.

On a Startalk Flash using 7-16 from Set Up & Operation Guide: For Phone Number, Press # then 5 to enter #.
Then Press 3 for timed pause. Then 2 to enter more digits.
Then enter the telephone number.

On display it looks the same as above.

By the way, this Flash Transfer(Link) transferred the call & releasded the line without having Link at CO:Y selected. Maybe because of the Feature provided on the carrier T-1 Lines.

Anyway, thanks for all the help, especially to Arr(Vendor). I'm a dedicated Norstar phone guy & am excited to learn a new trick after all these years.

 

[DueE]

AGREED. I sometimes get alittle RADical about that too Marv0, and I avoid posting to someone that obviously shouldn't be messing in config. Don't think there's a way to have a Private Network Identifier just for vendors. Oh well, guess I'll just RLS.

DueE