Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Norstar Transfer to extension rolls to AA/CCR Tree not Voicemail.

Status
Not open for further replies.
BlueScarecrow

BlueScarecrow

Technical User
Aug 1, 2008
20
US
Morstar MICS with a fiber NAM. Recorded the greetings, built and saved Tree 1, Answer Lines yes 4 rings, voicemail set to 6 rings, transfer callback set to 6 rings.

Calls transferred to an extension ring 6 times and then roll to the AA/CCR Tree not their Voicemail.

I didn't try making the transfer callback more than 6 rings as I got that idea on the way home.

Is that the problem? Or is there something else I'm overlooking.

Thanks All!!!
 
Sort by date Sort by votes
What is the MICS version. Willing to bet it's 5.0. NAM will need to be patched if it is.

Marv ccna
telemarvlogosmall.gif

Sales, Installation & Service for Norstar, BCM, Samsung & Allworx Serving Ottawa and Eastern Ontario since 1990
 
Upvote 0 Downvote
Who to call for a patch (Phoenix, AZ.) or to open more channels; it's only got two channels open now. Any ideas as to why it's doing what it's doing? What part needs to be patched?

Thanks for writing!
 
Upvote 0 Downvote
Ok... I've discovered that both (fiber) NAMs work fine with another MICS that I have setup on the wall in my garage; so it is a conflict of some kind.

Client Norstar PBX is Rel 01 - XC 5.0 Transfer to Voice Mail Redirects back to CCR Tree.
Capabilities: CFNA to Voice Mail 4 Rings. Transfer Callback set to 5 Rings.

Garage Norstar PBX is Rel 01 - DR 4.1 Transfer to voice mail works fine.
Capabilities: CFNA to Voice Mail 4 Rings. Transfer Callback set to 4 Rings.
Client NAM is 4.4.04A

The weird thing is that when I did a startup, only PBX and DID prompts came up.

I'll look around for updated software. No software keys in the client machine.

Thanks!
 
Upvote 0 Downvote
As noted above you need the patch to turn off the redirect DN feature in the NAM. The patch is loaded on a floppy disk. You boot up the NAM with the floppy disk inserted to load the patch. It only takes a few seconds.

Additional channels can still be obtained.

Brian Cox
Georgia Telephone
 
Upvote 0 Downvote
Client NAM is 4.4.04A"
Most likely a typo
4.0.04A known as 4.0

"Soon as you log into F983 what do you see when you press 8?"
Unanswered still

Your issue is the NAM software is not playing well with MICS 5.0 as Marv stated....therefore the patch.








________________________________________

Add me to LinkedIN

=----(((((((((()----=

small-logo-sig.png

Toronto Canada
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

S
  • Locked
  • Question
Nortel Meridian w/ Norstar Flash CCR issue 2
Replies
11
Views
1K
Synapt
S
thensley
  • Locked
  • Question
CallPilot 100 CCR Tree Transfer
Replies
5
Views
195
curlycord
curlycord
roycep
  • Locked
  • Question
Nortel Norstar: Remove one extension from night ringing group 1
Replies
3
Views
220
roycep
roycep
Michael OConnor
  • Question
Call Pilot 150 External Transfer Not Working
Replies
5
Views
407
Michael OConnor
Michael OConnor
Michael OConnor
  • Locked
  • Question
Norstar MICS Extension Call Forward External 4
Replies
12
Views
271
ttEstiNg2023
ttEstiNg2023

Part and Inventory Search

Sponsor

Back
Top