I know the Norstar well but have never done anything with SMDR. A potential new customer with SMDR on his MICS has some questions - can you point me in the right direction and give me some general info. Not sure of the software release but system was upgraded in the last 3 years and their is a T1 card in it. Heres what I need:
1) What hardware is needed for SMDR? I know he accesses real time info from his pc. Give me a brief general idea how to install from scratch.
2) Can you access SMDR reports from more than one pc?
If yes, how?
3) Is there any way to track internal calls from extension to extension?
4) Is it possible to track incoming calls to DId extensions. It is a straight T1 in the system (24 voice channels). Customer talked about upgrading to PRI.
1) What hardware is needed for SMDR? I know he accesses real time info from his pc. Give me a brief general idea how to install from scratch.
2) Can you access SMDR reports from more than one pc?
If yes, how?
3) Is there any way to track internal calls from extension to extension?
4) Is it possible to track incoming calls to DId extensions. It is a straight T1 in the system (24 voice channels). Customer talked about upgrading to PRI.