norstar pri call display

[hairybare2]

Hi have another question when you recieve a call from the switchboard and get caller id ,but if you are busy with on a call and a second call is transfering you only get a line number ie 023 instead of name display is thier a reason for this they do have two intercoms??

 

[norstarboy125]

to my knowledge I'm thinking that if a call is transfered to you from the recept. then the CLID should follow, is this on every transfered call where your not seeing it or just on certain ones...

 

[RikRodgers]

Does the clid display when you pick up the second call? Also, though it may seem obvious, define "switchboard". Are you talking about the receptionist's phone, or an Automated Attendant?

 

[cook1082]

Is the called ID set to yes under telco in set prigraming.
Plus the older S/W will not do that.What version do you have?

 

[curlycord]

I am pretty sure with PRI you need to have 2 appearances if the target line is set to Appear and Ring.
If it is set to Ring Only then 2nd call will not work right regardless of amount of Intercoms.

 

[hairybare2]

Hi yes I mean the switchboard ie;receptionist ,the caller is on a call has two intercoms yes the display is there once he answers,but just the trunk number when looking at the display before picking up the call.the line is a did the pilot number multiples of 6 on three sets all are set to appear and ring .I hope I covered all the quiries .Can one use a feature 811 button ???

 

[silver987]

I think you must have release 6.1 or better for that to work.

http://www.silverlakecom.com

 

[hairybare2]

release 7.1

 

[RikRodgers]

I'm pretty sure f811 will show the call info for the call you're on, not the second one ringing in. I could be wrong, so it's worth a shot.

 

[curlycord]

6.1 will allow CLID on the 2nd call as its new feature enhancment, F811 should work for 2nd call.