Norstar or Telco? No postive disconnect??? 1

[craigers99]

Norstar 6x16 Phone system was just installed, have a CP100 hooked up to it. System worked fine in the lab with lines hooked up to it, however when it was installed in the customer’s site I’m not experiencing something very strange?? When calling the main number the CP picks up & answers fine with the main message, press 3 to leave a message in a general greeting mailbox. Customer presses option 3 and the call is transferred out to the correct mailbox, however once the customer finishes leaving the message it looks like the Norstar won’t drop the call.

It doesn’t seem as though I’m getting a positive disconnect from telco. I watch line one remain off hook for about 1 minute and then the line clears down. (This is also happening to my other 2 lines as well) When I try making a call outbound from the Norstar I get the same thing. After I make the call outbound, I connect to the far end finish the conversation & hang up. The phone system shows line 1 with an active call for 1 min or so. I put my butt-set on the telco pairs & listened to the call process take place. I hear CP answer & route the call properly, I’m also able to hear the customer leave the message in the General MB & they hang up. The call continues to stay off hook and the call connection is never dropped. I remain on the line and what appears to be a telco message “your call did not go through, press 0 for the operator, then I receive a worble tone & eventually the call drops. This is a strange one?? I have a call in with telco to see if they can check the lines, is there a timer setting maybe in the phone system to drop the call? Thanks in advance, 95% finished

 

[hawks]

Is this a CICS? If so what trunk cards are you using? Did you turn on Line Supervision under Line Programming?

 

[mroberts]

With the old flat pack 6X16 KSUs the cabinet itself is totally enclosed, you will have 6 RJ type jacks running along the left hand side. The software is a cartridge that is installed in the top of the cabinet.

If this is what you have, then you may not have a DS cabinet. 6X16 cabinets came with DS and without DS. You will know which one you have by opening the front cover and looking in the upper right corner of the verbiage that is printed in the middle. If you see DS, then you have a disconnect supervised cabinet. If you do not then you will have to change out the whole cabinet (preferrably with a CICS).

If you have a cabinet that has two long card slots and one smaller abbreviated slot (reading from left to right). Then you have a CICS and Hawks post above would apply. Do you have cards installed that show DS right on the spines and have you changed the Trunk Mode in programming to be: Super


MRoberts

http://www.a1teletronics.com

 

[craigers99]

I had the wrong customer, this one is a Norstar 4x16 Compact ICS with 7.0 software. Sorry for the confusion! I did check the line programming for disco supervision & set it for all lines?

 

[mroberts]

So it's working better now?

MRoberts

http://www.a1teletronics.com

 

[hawks]

If you have CLID or DS cards then I would suspect that Telco does not have it turned on.

 

[craigers99]

It was acting the same way when I had changed that setting? I'm wondering if Telco has something setup wrong?

 

[craigers99]

Hawks, I do have LS/DS card installed.

 

[mroberts]

As Hawks said, check with your provider and make sure they have it turned on.

MRoberts

http://www.a1teletronics.com

 

[craigers99]

Thanks everyone for your help! I will be contacting them this morning..

 

[craigers99]

Funny, I was just reading that in the manual. There's like 5 different Millisecond settings.
60,100,260,460, or 600. I think 460 is the default?? Maybe I will try to change it to 60 or 100 to see if it makes a difference.. I will check tonight & let you know.. Thanks for the info!!!

 

[hawks]

If you get the Recording from Telco on your Butt-Set at the D-mark then odds are that Telco is not sending it.
Try this, have someone call in and have someone on the Norstar answer the call.
Put a Voltmeter across the Telco pr (should be something like 6 to 8 volts).
Then have the far end hang up and the person on the Norstar just stay on the line. You should see your voltage drop to 0-1 within 5 seconds then return to around 48 volts.

 

[craigers99]

Hawks,
I will also try to make an outbound call because it won't release that way either. I'm heading back there around 5:00 tonight I will post my findings.. Thanks for the taking the time to reply..

 

[silver987]

I have experenced this very problem with a secondary provider, they were providing DS but it was not getting through. The secondary provider had to change to verizion service, all works well now.

http://www.silverlakecom.com

 

[craigers99]

Silver, The unfortunate thing Alltel is the only provider that has service out in this area. Wish the customer had more choices but they don't...

 

[craigers99]

I'm back on site and it seems as though the Norstar is releasing when I make test calls, but the CP100 won't. I made test calls to an extension I leave a message, I clip onto line one to listen and the call pilot won't drop the call after you leave a message?

 

[craigers99]

Okay I performed the volt meter test.. At an idle state it was 48.9 I made a call to line one and was able to watch the volt meter lower to 12.0 the call was hung up and the volt meter went back to 49. I made a second test this time I let voicemail pickup on one of the extension dialing in on line one, volt meter went down to 12 and then remained there, call still posted on line 1 even though I hung up the far end.

 

[hawks]

Ok I'm lost then sorry. But one thing about the voltage test I've tested about 100 lines this way and I've never had it stay at the lower voltage and just go up. It's always dropped to round 1 volt then went back to 48. which side hung up the line when you called into a phone?