Norstar (OEM) Polycom

[ptstechnician]

Got a customer that has 3 Norstar Polycom conference devices that when unplugged and plugged back into the system will either take a long time to start working or doesn't work at all. I brought a test MICS with me and all three come right up on the system. The customer has reset the phone system (via power) and still has the problem. The equipment is a MICS with 7.0 software. Any ideas?

 

[curlycord]

Could be anything, try them right at their KSU and not the jacks.


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curlycord

http://www.curlycord.com

 

[ptstechnician]

The customer tried it at the KSU and they don't work there.

 

[curlycord]

So its down to KSU or software.
Is it near maxed out?
Are they testing on the KSU or 0X16?.





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curlycord

http://www.curlycord.com