Norstar no tones , no ring .

[FONEGUY]

Has anyone exprienced this - Norstar MICS system , with a older release , maybe 4.1 . All phones in the system , users are reporting if they make outbound calls, they hear dial tone, dial the number, but no ringing, but the call is going through and user will answer or voicemail, etc. Inbound calls are working fine as well as internal set to set calls . The site is using POTS lines , not PRI . Any suggestions to the cause of this problem ( just started today ) . The system has been power cycled today , no improvement .
Thanks to all !

 

[gteabc]

FONEGUY
This sounds like a problem in the central office. I would check the lines at the POD with a test set, but the central office is what gives you the ring back tone on a POTS line. Call your dial tone provider to have them check.

 

[RikRodgers]

Definitely check you POTS at the demarc. Dial tone isn't necessary to make a call, it's just customary.