Norstar Morning/Evening AA Options 2

[needlesmcgirk]

Trying to understand how to set up our Norstar system so that outside the hours of 8am -5pm there is a different greeting. I know there is a way to do this, I'm just having a hard time finding documentation with this information. Can you please point me in the right direction? Any help would be greatly appreciated!

 

[curlycord]

try this

Go to AA/Grtg/Grtg enter 2
record your night greeting

Then go to AA/Table/1 and go to Eevening and set it to Greeting #2


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curlycord

http://www.curlycord.com

 

[needlesmcgirk]

Thanks for the help! Is there a way to change the hours of "Evening" & "Morning" etc.? I believe I understand how to record the greetings and set them accordingly.

 

[curlycord]

AA/Table/1 keep pressing Next or OK untill you see the settings.....dont confuse it with MORN AFT AND EVENING, keep pressing Next.


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curlycord

http://www.curlycord.com

 

[needlesmcgirk]

That's awesome! Just getting my hands a little dirty with this so I guess I was a little nervous clicking buttons in the admin area. Thanks so much for your help!

 

[curlycord]

trick I used to do for weekends....
Start Saturday morning at 12:01 am, Lunch 12:02, Eevening 12:03, do same for Sunday, now night greeting will play all day long both days.

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curlycord

http://www.curlycord.com

 

[needlesmcgirk]

That's a good point, thanks again! I thought perhaps the non-business could be set up for weekends. Is there somewhere that you can enter in the dates of Non-business days?

 

[curlycord]

No, non-biz is invoked by F982
Use more for emrgency shutdowns etc.

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curlycord

http://www.curlycord.com

 

[RikRodgers]

It works well for normal holidays if you're willing to live with something like "Thank you for calling. We are closed in observance of the holiday...", but most business want something customized to the particular event.

 

[needlesmcgirk]

The weekend thing is pretty interesting. Since you are not able to choose the greeting per time per day you have to do that weekend trick, which means that if you set morning and afternoon with a normal business hours message then there are 2 minutes where someone can call and get the incorrect message.

Possibly an idea is set the morning with an after hours message, then change afternoon to the beginning of work hours, then set the evening with when you close. Then on the weekend you only have 1 minute where they will get the wrong message.

Either way seems like there should be a better solution than this.

 

[byrontel]

for weekend greetings make all greetings 12am...any greeting that is the same time as non business greeting will be overtaken by the non business greeting. A greeting set for 12am will run for 24 hours.

 

[needlesmcgirk]

I'm sorry, I'm not sure if this makes sense. You are able to set the 3 different times: Morning, Afternoon, and Evening. You set the greeting for each of these times. So if you set Morning, Afternoon, and Evening all for 12:00am, then which message takes priority?

I don't understand the part of your message where you set the time of a non-business greeting.

 

[byrontel]

If you set all times including Non business, then the non business time will play. For example if you were to set morning time for 8 am and non business for 8 am then non business will override the morning greeting.It follows that setting all four greetings for 12 am will cause the non business time to play all day. Done it countless times for Saturdays and Sundays. each day must be programmed.

 

[needlesmcgirk]

Thanks for the info, for some reason I was thinking that non-business was not another setting like morning, afternoon, and evening. Thanks for clearing that up. Should be good to go for this one. Thanks so much for all your help!

 

[curlycord]

Depending on your version keep in mind also you can change greetings or close business remotely by logging into Manager mailbox.

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curlycord

http://www.curlycord.com

 

[needlesmcgirk]

Yeah, its a little frustrating because I just started working at this company and they had someone set up the hone system here (CICS and Call Pilot), and now they want some additional things set up that I'm not really sure how to do.

One thing I would like to do is set up Call Pilot Manager as it seems this is not done since there is no LAN cable connected. I'm afraid to do this though since their phone service is all set up and I don't want to mess anything up.

I need to set up an extension that calls an outside line and trying to figure that out with the Norstar documentation is pretty tough as I really don't know any of this stuff. I might have to ask you guys a couple more questions.

 

[curlycord]

We just answered the other post so take it from there, as for PC to CP check out my FAQ:

http://www.tek-tips.com/faqs.cfm?fid=4752

Post seprate also for help on that.

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curlycord

http://www.curlycord.com