Norstar MICS call forward (broadcast) to several DNs

[stevew11]

Hi,

The call is routed to an extension first. Then the company wants to broadcast the caller to several extensions if the first extension does not pickup.

Is there a way to get this done?

Thanks,

 

[ironhorse17]

What software do you have? Set up the main dn then forward to a hunt group.

 

[allworxguy]

You don't even have to waste the FNA of the phone. Use two HGs or set the Prime for the line to a hunt group that broadcasts to the sets you want.

Of course you need 4.1 software or higher.

Marv

http://www.telemarv.ca

 

[allworxguy]

Stevew11 I received your voice mail message. Sorry I do not provide one on one phone help of the kind you are looking for. I suggest you hire a professional Norstar technician in your area.

Marv

http://www.telemarv.ca

 

[stevew11]

What I need is to receive the call to one extension. When no one on that extension picks up the call, then the call is broadcasted to other like 4 extensions.

How this can be done?

Thanks,

Steve

 

[stevew11]

allworxguy,

Thank you.

It is OK you don't provide one on one phone help.

I thought this might not be a big issue. Tried to see anyone can point to the right direction for me. Then if needed I will call local pro.

Thanks,

Steve

 

[curlycord]

Do you have access passwords to the config programming?
Do you know how to navigate the programming?
If not call a tech in to do and or train or read the manual.

If you do know the above then go to systemprogramming/HuntGroups
Add members of choice
Set FNA in Capabilities to the DN of the Huntgroup.




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curlycord

http://www.curlycord.com

 

[stevew11]

curlycord,

Thanks,

I know programming. I already did what you said. But for some reason the call didn't get forwarded to those extensions assigned to the HG1 (x290).

Thank you.

Steve

 

[curlycord]

2XX/Capabilites/FNA/enter HG DN 290/set ring count

HG/290
Members: XXX,XXX,XXX Appear and Ring or Ring Only


To test call 2XX, if still not working then call 290 and see if members sets ring.
Calling 290 will at least tell you the hunt group works.
Calling 2XX will tell you if issue with forwarding.




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curlycord

http://www.curlycord.com

 

[allworxguy]

I'll bet the lines are still appearring on the HG stations, they must be removed.

Marv

http://www.telemarv.ca

 

[stevew11]

curlycord,

Thanks,

I made it work last night. Same procedure as yours. The call can be broadcasted to all extensions.

My issue now is: it rings only twice on all extensions and then it goes back to the extension's voicemail.

(If I call x290 (HG1), it can ring on all extensions until someone picks up).

How can I just let it ring until someone picks up?

Thanks,

Steve

 

[ironhorse17]

Check the prime set for that line, set DRT to prime to no.

 

[curlycord]

That would be for all lines in question.

And check the Transfer Call back setting, bump it higher.


=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[allworxguy]

Make sure all lines are assigned to the HG. This will override any CFNA/CFB, Recall Timers and DRT settings.

Marv

http://www.telemarv.ca