Norstar MICS 7.0 with PRI to Cisco Mgr Express dest code doesn't give second dialtone

[cynlaw1]

I have programmed my Norstar Mics to dial a destination code of 8 and the 3 digit extension to the Cisco CME. When I dial 8 the systems waits to time out for the second dial tone and then I can enter the 3 digit extension to the Cisco. It will tbe pulse out the digits and call the cisco extension. I have tried different routing scenarios to dial the 8 and enable me to dial the additional digits, If I dial 8# i get dialtone to dial the additional digits. If I dial 8400 (400 is the cisco extension) I get dial tone but no outpulsing of digits until I dial the 400 again and then it dials the cisco. Any Ideas on what I am doing wrong?

 

[curlycord]

Sorry found your post confusing and not sure of your setup between Cisco and Norstar, probably me.... but the MICS can be programmed for 2nd dial tone on your version.


=----(((((((((()----=
curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[Multimedium]

I have programmed my Norstar Mics to dial a destination code of 8 and the 3 digit extension to the Cisco CME. When I dial 8 the systems waits to time out for the second dial tone and then I can enter the 3 digit extension to the Cisco.

This is exactly how it is supposed to work.

The routing service has been designed especially for PRI trunks, where all digits are sent at once. It totally makes sense that the system waits for the 4 digits (or times out) before actually sending them.

I have tried different routing scenarios to dial the 8 and enable me to dial the additional digits, If I dial 8# i get dialtone to dial the additional digits. If I dial 8400 (400 is the cisco extension) I get dial tone but no outpulsing of digits until I dial the 400 again and then it dials the cisco

The dial tone you hear is the one from the Cisco system. Once you get this dial tone, you can enter the extension number you want to reach. You should work with that.

Any Ideas on what I am doing wrong?

Instead, let's focus on how to do it right.

Services > Routing > Routes

[ol 1]
[li]Pick a route. For example, you can pick Route 001 if it is not already used for something else.[/li]
[li]Make sure the "Dial Out" setting is set to "No number". (You don't have to dial anything before the extension number.)[/li]
[li]Make sure the "Use Pool" setting is set to the correct line pool. (This should already be the case.)[/li]
[/ol]​

Services > Routing > Destination Codes

[ol 1]
[li]Use 8 (and only 8) as the destination code. (You only need one digit to tell the Norstar system to connect to the Cisco system.)[/li]
[li]Make sure the "Use Route" setting is set to the route you picked above.[/li]
[li]Make sure the "Absorb Length" setting is set to 1 or All. (This prevents the 8 from being dialed.)[/li]
[/ol]​

Finally, you can test to see if it works:
[ol 1]
[li]Press an Intercom button.[/li]
[li]Dial 8. (The Norstar system connects to the Cisco system. You hear the dial tone from the Cisco system.)[/li]
[li]Dial the extension number you want to reach. (The Cisco system routes the call to that extension.)[/li]
[/ol]

 

[cynlaw1]

When I dial the 8 I have to wait 3 seconds for the dialtone to dial the digits to get to the CME. Sounds like what you are saying is the CME needs to send me dialtone upon me dialing the 8. On the Norstar, Once I dial the 8 and wait the 3 seconds timeout and get the dialtone or if I dial 8# i get dialtone immediately I can then dial the 3 digit extension to the CME and the phone rings. I am trying to understand where the dialtone delay is and it souunds like the CME should send me the dialtone. Is that correct?

 

[norstarboy125]

The 8 is just the dest code on the Norstar, I have no idea why others are saying that dialing 8 will connect you to the Cisco? I've never had a system work that way. The dialing of the 8 will access your PRI trunks on the Norstar if set up properly. I would think that you need to do some tweeking to your routes on the Norstar. Can you post how you have it programmed?

Charm City Communications

http://www.charmcitycommunications.com

 

[cynlaw1]

Norstar PRI: PRI-A- NI-2- ISDN- ESF-B8ZS-Primary Clock
Route 001- Dial Out none- PRI-A-- Public- DN type Public
Dest Code: 8- Use Route 001- absorb 0- Normal Schedule
All other schedules are turned off
Dial Plan-Private DN -None- Private ID None Private DN Length 3
Public default DN length 3
Norstar DNs 221-222
CME Dns- 400-401
I have tried many scenarios using Tie, Private ID dial plan as CDP, etc. Thank you for your input

 

[cook1082]

This sounds like it is waiting for you to dial the digits that is why you don't get dial tone from the cisco when you dial the 8 and there is a delay or pressing # by passes the time out. Its the dial out delay timer that is making the delay. If you lower it,it will also effect your normal out dialing.

 

[hawks]

If your Desti code is 8 with absorb 0 and your Private DN length is 3. The system is giving you time to dial 3 digits. Try making absorb 1 then as soon as you dial 8 the system should give you dial Tone.

 

[cynlaw1]

I have changed to absorb 1 and when I dial the 8 I don't get dialtone, however after timeout it simply drops my call. If I dial 8400 I get dialtone but nothing is outpulsed to the CME. I must dial 400 again to reach the CME. (I have to dial 8400-400) For some reason after dialing my destination codes it's not giving me immediate dialtone to enter my extension.

 

[allworxguy]

PRI "dials" only after you are finished dialing. It waits for the next digit timer to expire or when you reach public DN length. If you don't have your own PRI to the public network, change public DN length to 3 (default is 7).

Marv ccna

http://www.telemarv.ca

Sales, Installation & Service for Norstar, BCM & Allworx
Serving Ottawa and Eastern Ontario since 1990

 

[Multimedium]

Sounds like what you are saying is the CME needs to send me dialtone upon me dialing the 8.

This is exactly what I am saying.

On the Norstar, Once I dial the 8 and wait the 3 seconds timeout and get the dialtone or if I dial 8# i get dialtone immediately I can then dial the 3 digit extension to the CME and the phone rings.

I know that you would like to dial 8 and immediately get the dial tone, without having to wait 3 seconds or dial #.

I might have forgotten a step in my earlier post that prevents this from working. Have a look at the following setting: System Programming > Access Codes > Private Access Code. Change the value to 8, your current destination code to access the Cisco system.

Let us know if that solved the problem.

 

[norstarboy125]

How is dialing 8 from the Norstar supposed to receive dial tone from the Cisco? @ multimedium.

That would be some kind of magic in my book.


You definitely need to change your absorb length to 1. Is this PRI strictly being used for this or is it also being used for in and outbound calls?

Charm City Communications

http://www.charmcitycommunications.com

 

[curlycord]

I thought Cisco Mgr Express was just voice mail hence "not sure of your setup between Cisco and Norstar" comment.

Sounds like its another phone system?.
Knowing details as to the setup (hardware and programming) would still help rather then everyone guessing.

What is 400? an analog ext or target line?



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curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[Multimedium]

How is dialing 8 from the Norstar supposed to receive dial tone from the Cisco? […] That would be some kind of magic in my book.

There is nothing magic here.

cynlaw1 already told us that the two systems are linked together using a PRI trunk. It currently works that way:
[ol]
[li]The users dials destination code 8.[/li]
[li]The Norstar system waits for 3 more digits, # or the timeout.[/li]
[li]The Norstar system sets up the call.[/li]
[li]The Cisco system accepts the call, answers with dial tone and expects a 3-digit extension number.[/li]
[/ol]

The problem is that the Norstar system sends the extension number as part of the call setup data. However, the Cisco system ignores that received number and waits for DTMF instead.

The solution is to configure the Norstar system to send the digits dialled after destination code 8 as DTMF rather than with the call setup data. This is what I tried to explain in my previous posts.

Since there are two systems involved, the problem can probably be tackled the other way around, too. It should be possible to configure the Cisco system to route the call using the received number.

 

[hawks]

Do you have a PRi for the outside world? If so what happens there after you dial the Desti Code?

 

[cynlaw1]

I donot have a PRI to the outside world. I have the PRI Card in the Norstar connected to the PRI Port on the Cisco CME. The extensions on the norstar are 221 and 222 and the extensions on the Cisco are 400 and 401. I am using 8 as my destination code.

 

[hawks]

Did you get this working? If not what happens if you put a DIAL OUT NUMBER of # in the rout. This way when you dial 8 the rout should send the # to the cisco.

 

[cook1082]

I had this on something similar. I had the dial out of the Dest code dial the 3 digits, I got DT and the dialed digits would go thru.

 

[cynlaw1]

The suggestion to place the 3 digit extension into the dial out number worked. Now when I dial 8 I get immediate dialtone and can dial the 3 digit extension to the CME. I want to thank you all for your brainstorming and input. It's working... Yeah!!!