norstar/meridian greeting is back on the default greeting and option for directory isnt available

[bjdjr]

Please help, all of a sudden our recorded greeting message is now the default recording when calls are unanswered and there is not an option for the business directory available to callers on no answer. I cannot find where to enable or disable the directory service.

 

[allworxguy]

F983 > 4 > Directory = Y

Marv ccna

http://www.telemarv.ca

Sales, Installation & Service for Norstar, BCM & Allworx
Serving Ottawa and Eastern Ontario since 1990

 

[bjdjr]

It does show "y"

 

[allworxguy]

If you've lost your greeting and directory says yes but # doesn't work, you may have a corruption and need to reinstall. Get everyone to collect their saved messages as a reinstall will erase them.

Marv ccna

http://www.telemarv.ca

Sales, Installation & Service for Norstar, BCM & Allworx
Serving Ottawa and Eastern Ontario since 1990

 

[bjdjr]

Funny thing is I found the greetings that should play, morning, afternoon, after hours etc...Im just not sure how to get them to play when called or how to get the directory as an option for callers

 

[allworxguy]

Greetings are set in the AA > TABLE > Input table # > OK until you see MORNING.

Marv ccna

http://www.telemarv.ca

Sales, Installation & Service for Norstar, BCM & Allworx
Serving Ottawa and Eastern Ontario since 1990

 

[bjdjr]

yup they are there, but how to get them to play when a call comes in ?

 

[allworxguy]

AA > LINES > TABLE

Marv ccna

http://www.telemarv.ca

Sales, Installation & Service for Norstar, BCM & Allworx
Serving Ottawa and Eastern Ontario since 1990

 

[bjdjr]

It was set to no for the lines i switched it to AA and tested again and it works now. We got our good afternoon, welcome to..... message. I'll try in the morning to make sure it changes to good morning....


Thanks!