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norstar m8x24ds BEHIND A TELEROUTER, OUTBOUND CALLS TRIGGERING ROUTER TO PICK UP ON OTHER PORT

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aarenot

aarenot

Vendor
Aug 30, 2003
2,383
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CAUSING AN IVR TO GO OFF HOOK. PHONE SYSTEM IS NOT PASSING OUT DTMF ALSO. THIS WAS JUST REPROIGRAMMED FROM POWER LOSS, PROBABLY SURGE FROM LIGHTNING. ANY IDEAS?

 
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When you reprogrammed the KSU, did you specify tone dialing? I think the power up default on a 824 is pulse.
 
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Yes it is I had my guy monitor the outbound call at the tele-router, and he heard pulse, at that point we figured it out, and found the default was pulse. Thanks for the help though, much appreciated.!

 
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