Norstar M7324 + Caller ID

[Pimpala03]

My office has Nortel Norstar M7324 phones.

I'm trying to make Caller ID work on this phone. We have CID on 3/7 of the incoming lines but it does not display until you pick up the receiver. I did read of the Feature + 811 trick in the system coordinator guide. It does work.

Here's the catch. Before this phone system moved into the current room the CID info displayed without keying a feature code or picking up the receiver. Is there a way to change a setting to allow the CID to display previous to lifting the receiver without keying a feature code?

Let me know if you need more information and I'll try to obtain it. I'm by no means a phone tech but, I'll try to get whatever information you need.

Thanks.

 

[Dasheen]

Does the line still appear & ring on the set? Are u letting it ring at least 2x?

 

[Pimpala03]

Yes, letting it ring 2x. Once we pick up the receiver, the number displays.

 

[ptstechnician]

What version software do you have for the KSU?

 

[Pimpala03]

As I said, I'm not phone tech. I don't know how to find out.

How do I find out which version it is?

 

[RikRodgers]

The first thing you're going to want to ensure, is that the lines are ringing on the specific set you want the CLID to appear on. If it's ringing on a nearby set, and you're pressing the line to answer, then you won't see the info until you pick it up.

All the programming is under f**266344, pswd, Terminals&Sets.

If the lines are ringing at that set, goto Telco Features, and make sure Caller ID is enabled for those lines.

 

[IceDude]

Sorry to jump in into this thread by I have a very similar problem.

Except that on my CICS 7.1 I don't get no caller ID data but only "Line001 Transfer" or Line002 etc...

Does anyone have any idea how to display the caller ID? I have it enabled for each set under telco.

Currently the phones are answered by the AA and we are using call pilot.

Any tips are appreciated.
Thanks.

 

[Deweyhumbolt]

If your incoming lines are analog, you need to backup the AA to two rings, and make sure your paying and receiving CLID.

Adversity is Opportunity

 

[Pimpala03]

The calls are indeed ringing to this phone. I am not picking up a line from somewhere else. As soon as I pick up, the information is displayed. I'd like it to display before picking up without punching the F811 in...

 

[norstarboy125]

pimpala03, post your system type and software release

 

[Pimpala03]

I do not know how to get that. If someone could tell me how to get it... I'd gladly try.

 

[Deweyhumbolt]

Is it MICS or CICS, and on both the PCMIA card, inside the cover, and on it's side, will say 4.0 thru 7.1. Hopefully for you.

Adversity is Opportunity

 

[RikRodgers]

Pimpala03- Refer to the last part of my previous post- Telco features, and make sure Caller ID is enabled.