Forgive me if this has been already addressed but searching through forum could not find anything related.
Service was recently upgraded and only changes that were made besides speed being increased were incoming from outside was upgraded to fiber demarc location unit was changed along with a media converter. Using same model router but different one where data and voice are provided at 10Mbps, prior to this it was 4.5Mbps. There are 10 external lines, problem we are having is when line 1 is in use and somebody calls in it does not go the next available line rather a beep is heard similar to call waiting. Call will just ring forever if no one picks up, Auto Attendant does not even answer unless Company is set to Closed. Prior to this normal operation would be that if line 1 is in use next incoming call will ring on next available line and so on, if call is not answered after 4 rings Auto Attendant answers. No problems with making calls, if a line is in use next outgoing call will select next available like normal, all sets are assigned Pool A. All incoming calls go to 221, Forward No Answer is not set, there is no Prime set. Hunt sequence was not changed when porting of numbers was completed, no wiring was touched (same amphenol from 66 was moved from old router to new), no changes to system (Call Pilot included) were made. Have shutdown system multiple times with no change, also if any external line is dialed (besides the primary number) it does ring at 221.
Is this something on our end or our provider? Believe I read somewhere it could be a card but am totally lost here.
System consists of 0X32 KSU w/6 port fiber MICS 4.0, M12X0 Trunk module w/3 cartridges, M0X16, Call Pilot 100, 1 M7324 w/ CAP and 35 M7310's
Service was recently upgraded and only changes that were made besides speed being increased were incoming from outside was upgraded to fiber demarc location unit was changed along with a media converter. Using same model router but different one where data and voice are provided at 10Mbps, prior to this it was 4.5Mbps. There are 10 external lines, problem we are having is when line 1 is in use and somebody calls in it does not go the next available line rather a beep is heard similar to call waiting. Call will just ring forever if no one picks up, Auto Attendant does not even answer unless Company is set to Closed. Prior to this normal operation would be that if line 1 is in use next incoming call will ring on next available line and so on, if call is not answered after 4 rings Auto Attendant answers. No problems with making calls, if a line is in use next outgoing call will select next available like normal, all sets are assigned Pool A. All incoming calls go to 221, Forward No Answer is not set, there is no Prime set. Hunt sequence was not changed when porting of numbers was completed, no wiring was touched (same amphenol from 66 was moved from old router to new), no changes to system (Call Pilot included) were made. Have shutdown system multiple times with no change, also if any external line is dialed (besides the primary number) it does ring at 221.
Is this something on our end or our provider? Believe I read somewhere it could be a card but am totally lost here.
System consists of 0X32 KSU w/6 port fiber MICS 4.0, M12X0 Trunk module w/3 cartridges, M0X16, Call Pilot 100, 1 M7324 w/ CAP and 35 M7310's
