norstar ics remote tool 1

[STTP]

When trying to access remote set tool I get error Failed to connect to database.

 

[curlycord]

Hard to remember, without seeing what you do is even worse, lol...maybe a screen shot of the windows and what your click on.

I do not have it on the PC I am currently using but memory says that error was when trying to open customer data base, not a tool.

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http://www.curlycord.com

Toronto, Canada

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[STTP]

 

[exsmogger]

Does remote access need to be enabled in CICS programming? It's been a LONG time since I've used the remote set tool.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

https://brian-cox.square.site/

 

[curlycord]

Do you get this right away when you try to open "remote set tool"? or do you get other pop ups first?

It seems you have one data base open in the background, did you open that manually with MS Access or the NRU, if NRU close it then try again.

Folder is something like: Program Files\Nortel Networks\ICSRT\DB
There should be 2 files, one is the site list "CustomerInfo" and the other "JobQueue", are they both there?

Try also to save those file and reinstall NRU.

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http://www.curlycord.com

Toronto, Canada

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[STTP]

That work re installed NRU. Thanks again.