Norstar ICS and Callpilot Call Forward No Answer

[simoncroak]

Hi Guys,

I have a Norstar ICS system with a CallPilot voicemail system for a small office. The office has 2 analog lines from the PSTN that ring on all 5 phones in the office (configured as a "Square" system). What I am trying to do is if no one in the office answers, make the call go to the General Mailbox extension within the call pilot system. Does anyone know how to do this?

Once I have done that the next thing I need to setup is call forward no answer on "intercom" calls. So that if a transferred call is not answered it goes to the individual's voicemail box. I tried setting up call forward no answer in the "terminals&sets" menu for that user but this call forward took effect whenever anyone called from the outside on either of the two PSTN lines, which is obviously not ideal. What am I missing here?

Thanks in advance.

Simon

 

[allworxguy]

Call forward no answer doesn't care whether its a new call, a transfered call or an intercom.

I think you might want to bring in someone who knows how to set this up. This forum is not for teaching basics.

Marv

http://www.telemarv.ca

 

[simoncroak]

Thanks for your not so helpful reply Marv.

Unfortunately as I am setting this system up for a charity in my own spare time so I am unable to "bring in someone who knows how to set this up".

I know that call forward doesn't care whether it is a new call, transferred or intercom. What I'm asking is how I work around this?

I have worked with Mitel PBX systems for more than 10 years so I know what I'm talking about is possible. However I have no experience with Nortel systems in this setup.

Firstly how do I get incoming calls on either PSTN line to "call forward no answer" to the general mailbox?

Once I have that I'm guessing I should be able to change the COS for each of the sets to CFWD after a longer period of time than the incoming lines, meaning that a set should never forward a external call to a subscribers mailbox.

Thanks

Simon

 

[ironhorse17]

I have worked on several other systems most will but the Norstar does not know the difference between an intercom, line ringing at the set even do it has a different ring pattern when it comes to call forward.

 

[allworxguy]

As was said, twice now, the Norstar does not discriminate. It's all the timing parameters of what happens first.

Well maybe someone in your area can donate their time to your charity.

And BTW, Will you teach me, on an open forum, how to program a Mitel 3300 from scratch?

Marv

http://www.telemarv.ca

 

[ironhorse17]

You could set the FNA on sets to X rings and the AA to X-1 rings create a tree with all paths going to GD mailbox.

 

[curlycord]

You meed to post your software versions when posting plz.


Hunt Groups ignore these settings.

There is many programming fields but will keep this short, as Marv said about training.

Remove all lines from sets (or Appear Only might work)
Program a hunt group by adding members and lines in its programming fields.
Overflow to vmails DN and keep the q timeout to 15 secs.

Call will now go to gen mailbox after 4 rings or so.

If you have your CFNA programmed at sets this will be ignored.

If an issue up the Trsf callback timer....or other HG settings.

Reading the manual helps for HG's....Norstar System Coordinator Guide






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curlycord

http://www.curlycord.com

 

[Marskell]

1st thing, set the operator status on answer lines to NO. set the reception/general phone to call fwd no answer to 4 rings, set transfer recall to 10 or 12, set call forward no answer to 6 rings on the sets.
This will allow unanswered calls on the lines to go to gen.mail on the 4th ring, transfered calls will go on 6.
Done, nice and easy!
John
if you are continuing to struggle with this, let me know

Every problem has a solution-John Marskell Mars Telecom Ltd. Toronto