Norstar DC61; single analog line not showing incoming caller ID

[force5]

Good afternoon,

I have an extension that is used as a "community information" line for the local residents. Recently, it has been flooded by callers out of state (same 4 numbers all of the time). I want to stop these callers, but I know that my switch does not provide this functionality to block these 4 numbers! I even called our provider and theres nothing they can do except purchase a Centrex line and attach some features to it. I didnt want to go this route. So I converted the digital (used to be an ACD #) line to analog and placed a blocking device (made by Digitone) between the wall and the phone. But no caller ID comes through this line now...even placing a simple cordless analog phone w caller Id on the LCD still doesnt display the ID.
Any help getting the caller ID to come through would be great! Thanks,

Chad

Thanks,

Chad
Network Administrator

 

[curlycord]

What is a Norstar DC61???

What phone system , model and software level is it and also the voice mail system. The voice mail system on later release has an option if AA answers where you can input numbers and tell it where to go such as a special greeting just for them, transfer to the police station (lol) or tell it to disconnnect.

=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[force5]

Ugh...sorry curlycord, I meant a Nortel 61c. I am out of the office now, so Im not sure exactly what software version we are at. Im sure it is fairly current though, as the previous guy kept things updated regularly. Thanks for your reply

Thanks,

Chad
Network Administrator

 

[curlycord]

Option 61c

See PBX forum:

http://www.tek-tips.com/threadminder.cfm?pid=798

=----(((((((((()----=
curlycord

http://www.curlycord.com