Norstar/Call Pilot

[Tekman111]

Has anyone ever seen the error "No Resource" when trying to access a Call Pilot through a key set? If so; what was the cause.

 

[RikRodgers]

Are all channels in use? If so, it should clear pretty quickly.

 

[Tekman111]

That was the first thing I checked. The wallboards did not show any calls in the Q. When all ports are busy the display reads "VM Busy". Thanks, but I think I need to keep digging.

 

[RikRodgers]

I'd start with rebooting the CP. Are you still able to log in via the GUI?

If there's a 3 prong power supply on the CP, get it changed out quick for the newer 8v (2 prong). The older 9v ones caused some strange symptoms before cooking the system.

 

[Tekman111]

Rebooting got the system backup when it happened. I just don't want it to happen again. I will check the power supply. Thanks.

 

[pccal]

Make sure that you are running the latest release of software. Version 31.10.31.22 of CallPilot 100/150/

 

[NETWT]

I have seen it. It ended up being the unit. I tried other software with that unit same thing. Change the unit with the original software never had a problem since. Eventually it will quit working all together. You'll have to keep resetting.

 

[Tekman111]

Thanks for the help all. I am replacing the unit per Nortel. I guess the resolution is scrap it. It's only been in operation for a 1.5 years. Just enough time to be out of warranty. What happened to the days when you installed a Nortel product then forgot about it until the customer needed moves adds and changes?