Norstar 8x24 not working with new Flash VoiceMail

[rhys8582]

We have an established Norstar 8x24 system that we recently had to replace the voicemail. We purchased a Flash VM that everyone says is compatible, but the system just doesn't recognize the VM. Any Ideas?

 

[hawks]

What is the RLS of the 8x24 & Flash. Also what do you get when you try F903?

 

[morgansdad]

I just went through this, keep posting and I'll help if I can.

 

[rhys8582]

Sorry. That would be useful info.
8x24 is 30MVJ20 DR5
Flash VM I have tried 1.7 and 1.9. We have cards for both.

 

[rhys8582]

XFTest returns no registered functions.

therefore f903 returns inactive

 

[morgansdad]

Have you tried resetting and then re-initializing? Thats where I would start considering you are starting from default anyway.

 

[rhys8582]

already done. didnt help. Now F983 works but it just rings and rings. LIke its trying to call the voicemail and the voicemail isn't answering.

 

[TRONIC1]

Hi rhys8582,
One thing you could try is to power down both units and then power the Flash first, then the 8x24 and wait a while. I know it sounds stupid but I've noticed that sometimes it takes a while for the switch to recognize the V/M.
Thanks,
John

I'd rather have a bottle in front of me than to have a frontal lobotomy

 

[morgansdad]

One more thing that has got me, patience, re-boot, walk away for 5 or 10 min. and try it again. I had one ring, ring, ring and after 5 min. it would respond.

 

[rhys8582]

okay, check this one out. The voicemail is there, if I dial the extention, I get the Log screen, but none of the feature codes are working. Splain that.

 

[rhys8582]

okay, I think I got it. Thanks for all your help. I did another xftest, and the feature code 963 poped up. When I dialed it it allowed me to select my feature code range, like the 903 should. kinda strange that it showed up under 963 instead of 903, but I selected my feature codes and everything SEEMS to be dandy. Thanks again.