Norstar 6.1 & t7316e+kim

[Andreasar]

I have just install a norstar mics 6.1 and i add one 7316e whith 2 kims and the kim are not working at all.The 7316e is working ok

 

[Arr]

Did you assign the KIMs to the 7316 in programming?

PhM

 

[Andreasar]

Sorry ididnt told the u what i did.I went to cap asiment and there the system didnt let me to put the nump of the ext tha has the kim conect to it.I went back and i took a 7324 whith cap and sap i conect it it was working ok.then i remove it again i conect back the 7316e whith the kim no responce at all from the kim the tel was working ok in the programing it was showing that the specif.ext has a cap on it put it was working.so then i took it to lap there i vgot a cics 6.1 the same thing.then i took it to our ofice we got there a BCM the same thing.I went and get 2 new 7316e new kims do the same thing as before ,the tel set was working ok but the kims nothing

 

[wannabenorteltech]

You must assign this in system programming go to CAP/KIM assignment. If it isn't letting you, you probably are not running the correct software. Are you sure you have the 6.1 software, because I just did a move and the sales rep sold new phones to the customer's existing system and the KIMs did not work at the receptionist. I had to use their old 7324 and KLM.

 

[VencomRob]

KIM will only work on 6.1 for sure. I had the same issue with older 4.1 system. Had to swap out for M7324 and CAP.