I have a norstar 0x32 e/w startalk flash. CCR is active - answers all calls on 6 incoming lines. Callers can put in extension number to be routed to people in the office.
Problem that started a few days ago. If a caller gets in on line 1 (of 6 in a hunt group), the call goes to CCR and the call is handled properly. IF - line one is busy, the 2nd, 3rd, etc caller that comes in hears on ring, then a fast busy.
If I call from the six line (last in group, 1st in pool to for outcalling) to say the 3rd incoming line (testing) AND the first line is available - the call will come in on line 3, ring once, bridge to line 1, and go to fast busy???
If I pull all bridging clips, call each of the six lines, everything is OK. I can call the 1st line in hunt, short it, and step through all lines ok. Once the bridging clips are in to connect to the switch the trouble starts.
Again - IF line 1 is free, and you call into line 2, 3, 4,5, or six - you can listen to it ring once, you can hear the switch pick it up, then it will bridge to line one (from the switch side) and go to fast busy
????? I'm at a loss - has anyone heard of such a thing?
I've shutdown, rolled CO cards, and there's theres no diff.
Thanks in advance
Problem that started a few days ago. If a caller gets in on line 1 (of 6 in a hunt group), the call goes to CCR and the call is handled properly. IF - line one is busy, the 2nd, 3rd, etc caller that comes in hears on ring, then a fast busy.
If I call from the six line (last in group, 1st in pool to for outcalling) to say the 3rd incoming line (testing) AND the first line is available - the call will come in on line 3, ring once, bridge to line 1, and go to fast busy???
If I pull all bridging clips, call each of the six lines, everything is OK. I can call the 1st line in hunt, short it, and step through all lines ok. Once the bridging clips are in to connect to the switch the trouble starts.
Again - IF line 1 is free, and you call into line 2, 3, 4,5, or six - you can listen to it ring once, you can hear the switch pick it up, then it will bridge to line one (from the switch side) and go to fast busy
????? I'm at a loss - has anyone heard of such a thing?
I've shutdown, rolled CO cards, and there's theres no diff.
Thanks in advance