Argonaught
MIS
I feel like a noob...
On an option 11:
1. What is the difference between Phantom and ACDN.
2. I need to Phantom or ACDN 50 DID's then forward those DID's to different outside numbers (xxx) xxx-xxxx
(Like another location) I am trying to have less of an impact on our (single T1) Option 11. In ACD I have no problem; I don’t want to start to get the fast busy signals as impact on our switch increases.
I know how to program ACDN's with no issue. I have no clue what the difference between Phantom and ACDN's.
To my understanding Phantom and ACDN both utilize two channels, what is the impact respective to either one.
Thanks in advance
On an option 11:
1. What is the difference between Phantom and ACDN.
2. I need to Phantom or ACDN 50 DID's then forward those DID's to different outside numbers (xxx) xxx-xxxx
(Like another location) I am trying to have less of an impact on our (single T1) Option 11. In ACD I have no problem; I don’t want to start to get the fast busy signals as impact on our switch increases.
I know how to program ACDN's with no issue. I have no clue what the difference between Phantom and ACDN's.
To my understanding Phantom and ACDN both utilize two channels, what is the impact respective to either one.
Thanks in advance