non ACD hunt groups need to hunt on a no answer

[Jessay]

So we've recently run out of multiple licenses and are unable to purchase more until we upgrade. soooo i cant add anymore agents!

i'm working on developing a hunt group, that still uses a VDN/Vector. so far i'm able to play announcements and use an auto-attendant, and then hunt to a group of people - perfect.

however, if it rings to a person who isn't at their station, it just rings and rings. on the hunt group tab there is a selection for cov path, but i can only get that to work if if i have no extensions programmed for the hunt group.

coverage answer-group is not an option since they don't want ring all.

how do i get a hunt group hunt on a da? and then after it cycles through the list, go back to the vector/auto attendant?

any help would be appreciated!

 

[Klees]

I am not sure I read this correctly, but you can try to add an extension and use that extension as the coverage path. cover that extension back to your vdn that hits main vector.

 

[joe2938]

On the hunt group form I believe on page 2 is RONA (Ring on no answer) enter the vdn number for the hunt group and send it back in the queue.

 

[Jessay]

rona is only an option when ACD is applied (which we don't have licenses for until after we upgrade) I tried adding a cov path that rings back to the VDN, but the cov path doesn't get applied. I feel like it should and I really don't understand why it doesnt

 

[joe2938]

On the coverage path for the hunt group make sure

Cvg Enabled for VDN Route-To Party? n set this to yes and retest.

 

[ZeroZeroOne]

Is your Group Type circ, for circular? You also need to set Cvg Enabled for VDN Route-To Party? y if you want to use a VDN/Vector combo in here.

Setup:

display hunt-group 11                                           Page   1 of  60
                                  HUNT GROUP

            Group Number: 11
              Group Name: Test
         Group Extension: 211
              Group Type: circ                   Coverage Path: 106
                      TN: 1          Night Service Destination:
                     COR: 1                    MM Early Answer? n
           Security Code:               Local Agent Preference? n
 ISDN/SIP Caller Display:

display hunt-group 11                                           Page   3 of  60
                                  HUNT GROUP
         Group Number: 11   Group Extension: 211           Group Type: circ
  Member Range Allowed: 1 - 1500       Administered Members (min/max): 1   /3
                                           Total Administered Members: 3
GROUP MEMBER ASSIGNMENTS
      Ext           Name(19 characters)       Ext           Name(19 characters)
   1: 101           Lee, Christopher      14:
   2: 107           Price, Vincent        15:
   3: 106           Karloff, Boris        16:

display coverage path 106
                                 COVERAGE PATH

                   Coverage Path Number: 106
     Cvg Enabled for VDN Route-To Party? y        Hunt after Coverage? n
                       Next Path Number:          Linkage

COVERAGE CRITERIA
    Station/Group Status    Inside Call     Outside Call
             Active?             n              n
               Busy?             y              y
       Don't Answer?             y              y         Number of Rings: 2
                All?             n              n
 DND/SAC/Goto Cover?             y              y
   Holiday Coverage?             n              n


COVERAGE POINTS
    Terminate to Coverage Pts. with Bridged Appearances? n
Point1: V250              Rng: 3  Point2:        
Point3:                           Point4:        
Point5:                           Point6:

VDN/Vector plays an announcement then Route-to extension 211 (the hunt group) with coverage.

Call to Hunt Group Extension (211) was presented to station 101, then 107, followed by 106 as per the order set in Hunt Group 11.
The problem: If the call goes through all the Hunt Group Members then the call will sit at the last one and ring continuously.

You can use the Coverage Points to determine how many Hunt Group Members you want to try (up to 5). The last point should be what should happen if all else fails, such as voicemail.

COVERAGE POINTS
    Terminate to Coverage Pts. with Bridged Appearances? n
Point1: h11               Rng: 2  Point2: h11               Rng: 2
Point3: h11               Rng: 2  Point4: h11               Rng: 2
Point5: h11               Rng: 2  Point6: v250              Rng:

This way, only 5 members are tried with the call then going to ... something else. Just be aware of how long a caller may be listening to ringing while each member is tried for the set number of rings.

You could probably cascade calls to two or more hunt groups with separate cover paths. Again, be aware of how long (and annoying) listening to continuous ringing can be.