NOBODY WANTS TO ANSWER THE RECEPTION PHONE

[madisonjoy]

Hi all

I am having problems making people answer the reception phone (General mailbox)

Any creative ways of solving this issue so the phone is answered. Presently the ext (221) phone is on a long cord so its tossed around our open office for someone to answer it if a caller presses zero.

Short of chaining folks to this phone what can I do?
Sometimes its a surprise to check the phone and find 10 messages.

thanks in advance

Jim

 

[rlsabin]

Wow this sounds more like an issue for HR than a problem with
the phone system.

Rick

 

[PERRYPJ]

you should have thought about that before you got rid of the receptionist

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[Cyberprog]

You've not mentioned what system you're using, but I'd normally re-jig things so that instead of it ringing a single phone, it rang a hunt or ring group that rang all the relevant phones. That way people can't really avoid answering the phone. Of course, as rlsabin said, this should be a HR issue with people not doing their job properly

Alex Threlfall
Cyberprog New Media

http://www.cyberprog.net

Telecoms, Networks, Hosting, Alarms, CCTV etc.

 

[thecoming]

I loved this one you guys are great, I laughted my %*76%44$ off

 

[curlycord]

Actualy the issue is in part by failing in calling in a tech to program the adjustment.
Following depends also on software version.

1. Setup a hunt group Add members to the group
Make it broadcast
Overflow to a supervisors set
or Overflow to vmail and setup off prem notify internal to the hunt groups DN.

2. Use Answer DN keys on each set required to answer.
Adjust CFN rings on reception to shorter ring count then those members using answer DN key.

3. Setup up pickup groups and program pickup key on members sets so they can answer calls that ring at reception.
Setup off prem notify internal to supervisors set.
Install ringer if need in ceiling.

4. Forward the set to who will handle calls for that day using F4 and the DN.

5. Install an amplifier and horns at each desk right behind the set angled slightly upward. Tap the speaker high as can depending on amp size. Turn the amp volume as high as possible.
Set Aux ringer to yes at ext 221.
Use option 5 with option 4 above, this will guarantee that somebody will answer.....trust me on this one.



=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[madisonjoy]

Happy I could entertain some of you.

Curlywood and Cyberborg many thanks--i will give your suggestions a try.

Thanks

Jim

 

[RikRodgers]

Trust me in this Jim, they aren't laughing at you. They really are laughing with you.

This issue is becoming increasingly common in businesses. The receptionist goes to the chopping block because "all she does is talk on the phone all day", and anyone can answer a phone.

When those duties are split up, other employees who are otherwise busy tend to tune out the incoming calls. Then the business call us, saying the phones aren't doing what they should be- answering themselves.

 

[rlsabin]

Amen brother

How many times have you heard "OK I would like the call to ring on Joan's desk first then to allan's then to Jim's then
to Lisa's then back to Joan's and if it still isn't answered
we want it to go to a voicemail that appears on everybody's phone. Oh and we still want call forward busy and no answer on all the individual phones. You can do that right?"



Rick
Sorry Jim I really don't mean to be a prick its just a raw nerve

 

[madisonjoy]

How about this solution...

One Extension, Two Mailboxes

This gives you an Operator extension with voicemail notification and General delivery notification at same extension.

After logging into the box 100, go into admin then press 6 to set up message notification. It will say not initialized, then the screen will show EXT: enter in 221. Then set the times that you want to notify the extension (8am-5pm). After a message is left in mailbox 221, it will show up in the display as 'Msg for you'. If a message is left for mailbox 100, the voicemail will actually call the ext. When the person answers the phone it will say that there is a message for "Genrai Delivery". Then in the screen you'll see a softkey Log in button, press it and log into mailbox 100 and get the message.

 

[SIRMcD]

Still ROFL from Curly's number 5. Hahahah, best ever

 

[RikRodgers]

Agreed.

I'd save them some cash by not buying a speaker, though. wire the leads directly to the employee. Let's see if calls get answered then...