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No voice path on one x portal. R9 server edition

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Mic5353

Programmer
Sep 4, 2013
61
US
I have one x portal running on ip office server edtion but no path talk. It connects on my iphone but when i call out or internal i can not hear them nor can they hear me. Any ideas?
 
Check the codecs .. Account fully connected ? or partially ?
If its funny and No voice its defiantly codecs issue ..
 
Router NAT port forwarding of the RTP stream. Use external IP address:55000-55100 which will give you 50 connections.
Then Manager,

System> Relevant LAN> RTP> 55000-55100


"Confidence is high... Move to Defcon 2"
 
Not sure i understand that. What about signaling
 
Preferred client network requirements
The Avaya one-X Mobile Preferred application must be able to connect through the Internet to Avaya one-X® Portal and to the IP Office system, using either a 3G network or an external Wi-Fi service. Your network setup must support this capability and cellular voice connectivity.

If you deploy Avaya one-X® Portal and IP Office behind a router or firewall, ensure that the following TCP ports can gain access through the firewall:

Ports 5222 and 8444 must be open for Avaya one-X® Mobile to communicate with the Avaya one-X® Portal server. Port 5222 is for XMPP traffic and Port 8444 is for bootstrap REST API call traffic.

Port 5269 must be open for the Avaya one-X® Portal server to be able to link with another XMPP server outside the company firewall.

Ports 5060 and 5061 for VoIP and the RTP ports.

In addition, you must assign an FQDN to the public IP address of the router fronting Avaya one-X® Portal that is resolvable over the Internet. You must configure the router to forward packets destined to ports 5222, 5269, and 8444 to Avaya one-X® Portal. Perform this by creating port forwarding rules on the router.

"Trying is the first step to failure..." - Homer
 
Don't worry about a signalling. The RTP stream is more important.[smile]

"Confidence is high... Move to Defcon 2"
 
I am connnected fully but can not hear cell to cell phone voice. it works fine on deskphone to android.

iphone is connected green but no voice path to another cell phone with one x nor desk
 
Is your problem with the mobile when on the public side (WLAN or 3G) or when in internal WLAN?
 
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