No valid line items found..

[smtoomey3]

Hi,

When billing an order on accasion we are getting the message no valid line items found, when this happens the user has to unship then reship the order.. since we do our billing the day after an order ships the system thinks we are shipping the order one day late in some instances and this is throwing off our on time report. Has anyone encountered this issue or know what the problem is or how to fix it?

 

[dgillz]

Are you in a confirm pick or confirm ship environment?

Software Sales, Training, Implementation and Support for Macola, Synergy, and Crystal Reports. Check out our Macola tools:

http://www.gainfocus.biz/exceladdin.html

 

[smtoomey3]

Confirm Ship

 

[smtoomey3]

I went in to order view and drilled down to the line item view and noticed that the shipped date for an order we are now having this problem with was 00/00/00 So I went and unshipped the order, and reshipped after which I went back to OE view and the shipped date now showed up as 11/30/09 and the order can now be selected for billing... So having said that do you think this may be related to some issue in shipping or possibly a bug?

 

[dgillz]

Hard to say. I would like to see if these dates are populated consistently as new orders are created, and if the order that is causing the problem was properly populated at the start.

Software Sales, Training, Implementation and Support for Macola, Synergy, and Crystal Reports. Check out our Macola tools:

http://www.gainfocus.biz/exceladdin.html