No sound heard through speaker whilst viewing an online video

[camille1973]

My Altec Lansing Orbit USB IML 237 computer speaker is having a problem with sound, when viewing a video online. I have had the speaker for about 2-3 years, the company I bought my computer from recommended it. Anyway when I adjust the volume in the computer itself, I hear the ding, but when I want to hear the sound in an online video no sound is heard. I have no trouble hearing the sound whilst viewing a video on my computer though. I haven't had any problem with the speaker up until now. I looked at Altec Lansing's forum and it seems as though the same problem I have haven't had any help, so I thought that some here may be able to help me. Could someone please help me solve this problem?

By the way my computer has Windows 7 installed.

 

[camille1973]

Sorry for being in a rush, but I have just realised that this post should be in the Hardware Issues forum. Could someone please move it there?

 

[camille1973]

Once again sorry but I have just solved the problem.

The solution was to change the Default Format in the Advanced tab of the Speakers Properties to 16 bit, 48000 Hz (DVD Quality).

 

[rclarke250]

Glad you figured it out, just as a note, if anything on the computer produces a sound from the speaker, it can't be the speaker that is the problem. It has to be a setting on the computer. In 25 years working on computers, I've seen only a dozen or so times, where bad speakers are the cause of a sound issue. It is much more likely that it is a driver or configuration issue on the computer.

 

[camille1973]

Thank you rclarke250 for your tip. I am glad that it was simple as it was and that I didn't have to purchase another speaker.