No ringing signal after upgrade server to R.11.1.2.3 1

[IPO Thomas]

Hello community,
after updating the primary server to R11.1.2.3, the customer complains that neither a ringing nor a busy signal can be heard on outgoing calls.
Is there something known?

Greets Thomas

 

[Z-man]

what type of phones? and service? SIP or PRI?

 

[IPO Thomas]

all phones, all gateways, central sip trunk on primary server

 

[Z-man]

are they IP phones? sounds like you are not getting audio one way... did you try testing a phone by disabling the direct media path?

 

[IPO Thomas]

The problem does not come from the service provider. All telephones, regardless of whether they are analogue, SIP, H323 or DECT, do not hear a ring tone if they want to dial via the central SIP trunk on primary server.

In the logs on the server I keep finding the following:
{"severity":"INFO","message":"2022-11-03 14:27:46 aSoftMS (9374) [WavSource.cpp:79] error openinng file /opt/ipoffice/tones/deu/ringback.wav"}

All sound files can be easily downloaded and played. So the files are ok.

Changing the media path has no effect.

I have no further ideas.

 

[derfloh]

Probably Avaya again changed the file owner and rights so that files are not accessible anymore.

I would recommend to check the file and folder rights and compare it with a working server.

IP Office remote service
IP Office certificate check
CLI based call blocking
SCN fallback over PSTN