No ringing heard on forwarded call 1

[CIDCrane]

500 V2 with 6.0.14
Dr's office. Forward calls to answering service via a user that is forwarded. Call connects just fine to answering service but caller never hears ringing while connecting , just silence. i have recorded a wav that says" please remain on the line while your call is connecdtd to the answering service" for some comfort. How can I get the caller to hear the ringing??? thanks

 

[Bas1234]

Analog/ISDN/SIP?

Sound like a codec problem.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________

 

[CIDCrane]

ISDN

 

[Bas1234]

CQ104476|No Ringback tone is heard when receiving Alerting from Cisco Switch on H323 trunk|5.0.20|SP_RELEASE_4Q10_5.0|3-Available|5.0.203104

CQ40098|No ringback on calls on SIP trunks when account code entered|5.0.8|SP_RELEASE_3Q10_5.0|4-Proven|5.0.087203

CQ44984|No ringback indication if a user fwds their calls off prem|5.0.20|SP_RELEASE_3Q10_5.0|3-Available|5.0.202603

It might still be in there, you could try to upgrade to 6.0.18.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________

 

[Bas1234]

Here is just a new thread on 6.0.18 with the same problem.

http://www.tek-tips.com/viewthread.cfm?qid=1625095&page=1

Better check with you provider, ask them to turn on the "ringback tone" because the Avaya cannot give it.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________

 

[baldwincl]

Turn on announcements for the user and increase the timer before the first announcement and it will play ringing for the caller.

 

[CIDCrane]

That is an interesting idea. Thank you. I will give it a try.