Looking for some advice. Just installed a shoretel system. Using a pri. Just got a call from the customer stating that so far 3 people, when they call out, they are not hearing a ring back tone, just dead air until the called party answers. Any suggestions on where the problem may be?
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No Ring Back tone when calling out from ShoreTel system 2
- Thread starter tclink
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Could be a misconfiguration of the PRI or as issue with the CO possibly. Do you have any error messages in the event viewer or in Quick Look? I have seen oddball things like this if the installer forgot to upgrade the firmware on the Shoregear switch during the install, I have done it myself so I can say it 
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