Looking for some advice. Just installed a shoretel system. Using a pri. Just got a call from the customer stating that so far 3 people, when they call out, they are not hearing a ring back tone, just dead air until the called party answers. Any suggestions on where the problem may be?
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
No Ring Back tone when calling out from ShoreTel system 2
- Thread starter tclink
- Start date
-
2
- #2
Could be a misconfiguration of the PRI or as issue with the CO possibly. Do you have any error messages in the event viewer or in Quick Look? I have seen oddball things like this if the installer forgot to upgrade the firmware on the Shoregear switch during the install, I have done it myself so I can say it 
- Thread starter
- #3
- Status
Similar threads
