No Ring Back dialing DID number 1

[mkrice2]

Opt 11 c release 4
Extension works, DID works, however when forwarding to cell from extension and dialing DID number I get no ring back tone.

Here is what I've done so far. I've outed the TN and created a the new extension on the same TN. Outed that when that did not work and did a cpy 1 of a working TN. Still doesn't ring back when dialing DID number having it forward to cell. When dialing cell directly I get ring back, when dialing xtension directly I get ring back.

I changed the forward to my cell phone and do not get ring back either. Same provider.

Other 3903's on same card work just fine. We use IDC tables for DID numbers instead of programming on keys.

I know I'm missing something obvious, but what do I do next?


Here is a post of the TN:

REQ: prt
TYPE: tnb
TN 13 7
DATE
PAGE
DES

DES 8504
TN 013 0 00 07
TYPE 3903
CDEN 8D
CUST 0
FDN 8580
TGAR 2
LDN NO
NCOS 4
SGRP 0
RNPG 0
SCI 0
SSU 0000
LNRS 16
XLST
SCPW 6740
CLS CTD FBD WTA LPR MTD FNA HTA TDD HFA GRLD CRPD STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRA NID OLA VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUA DPUA DNDA CFXA ARHA FITD CLTD ASCD
CPFD CPTD ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN CDMR
CPND_LANG ENG
RCO 0
HUNT 8580
LHK 1
LPK 1
PLEV 02
CSDN
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 8486 0 MARP
CPND
NAME Billy Foreman
XPLN 24
DISPLAY_FMT FIRST,LAST
01 SCR 4486 0 MARP
CPND
NAME Billy Foreman
XPLN 24
DISPLAY_FMT FIRST,LAST
02 ADL 16
03 ADL 16
04
05
06
07
08
09
10
11
12
13
14
15
16 MWK 8580
17 TRN
18 AO6
19 CFW 8 73410162
20 RGA
21 PRK
22
23 SCC 0072
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
DATE 17 MAR 2008

 

[phonz1]

19 CFW 8 73410162

I see you have it set to dial 7 and the number??

 

[acewarlock]

Do you have the right number programmed on the CFW key? A wrong number may not give ring back.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[Triton101]

Does the call go through??
You said you get "no ring back", but does your cell actually ring and call complete when you answer the phone?

 

[mkrice2]

Yep we have to dial 7 to get outside line and yep its the correct cell number. I tried changing the cfw number to my cell with the same results.

 

[mkrice2]

Yep the call goes through with silence to the caller. Cell phone rings just like it should but caller never hears "Ring Back" just silence.

 

[Triton101]

Have you tried to forward a call to a Land line instead (ie. home phone) and see if you get ring back?

 

[mkrice2]

No haven't tried that, but I will.

 

[acewarlock]

Also just for the hell of it, try adding a # to the CFW and also make it CFW 9




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[johnpoole]

i would look at the d channel msg, the give ringback command should be from the cell provider not the switch.

you say other sets on the same card work.. do they work to the same cell... i know my cell provider is trash on protocol.. dial a number, hit send.. you may not get ringback at all or you get nothing for 30 seconds then one ringback...

john poole
bellsouth business
columbia,sc

 

[mkrice2]

ace,
so it shoud read cfw #9?

john,
have not tried phones on same card to that cell phone. Will try that today while i'm onsite.

Thanks for all of your suggestions.

 

[acewarlock]

19 CFW 8 73410162
change to
19 CFW 9 73410162#




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[pronei]

What does the # do?

 

[acewarlock]

It signals the end of Dial. Probally wont effect anything but it won't hurt to try.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[mkrice2]

adding the # did not make a difference however forwarding to a land line did. I heard ring back.

I'm getting reports of the same issue from another building of mine, same cell provider.

could it be prefix related? Most of my users when not in the office forward. I've got three people who this happens to. All three with different prefixes, two different cell providers same PBX.

TIA

 

[acewarlock]

This is not usually a PBX problem as the ring back tone is provided by the Cell Vendor.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[mkrice2]

Thank you Ace. That's what I need.