No record of Audix Login 1

[cjdearest]

I have a user who swears that he logged in on Friday evening After 5:30pm to be told he had no new messages. However when he logged back in later that evening he was told he had 5 new messages, when he checked the times that the messages were received it was prior to the 5:30pm login. I checked the activity log for his ext and I dont show where he logged in at 5:30pm. Can anyone let me know if they have any idea on what could be the problem?

Thanks in advance!

 

[orypecos]

Many times I have found users trying to cover their #$$ by insisting the system wasn't working correctly, and that is why they were late for work, or didn't get the message to come in early for a meeting or whatever. Usually when I print out a copy of the 'display activity' log and take it in to a meeting with their supervisor I don't even have to say anything, they usually come clean or come up with another lame excuse.

 

[SF0751]

I have to agree with this, however, if you have a CDR system you can double-check the logs to see if they really did dial the voicemail system or not.

Susan
"Opportunity is missed by most people because it is dressed in overalls, and looks like work."
- Thomas A. Edison