No RCO on Agent Set 2

[Harani]

I have an agent set that only gives a single ring instand of muiltiple rings as all the other agent sets on the system do. Comparing it to a "working" set it does not appear to have RCO 0

as this addresses the ring Cyle table i'm guessing this is the problem but i cannot seem to add it to this phone. Can someone tell me how.

I have tried to add this using LD 20 but when i type ITEM: RCO
it gives me a SHC3301 before i can put in the "0"

 

[johnpoole]

look at the drg1 prompt as opposed to rco, you only get rco if you have fna.. that controls the number of times it rings before going to mail.. not the ring pattern?

john poole
bellsouth business
columbia,sc

 

[Harani]

To Clarify

The phone actually goes through a full 3 or 4 ring Cycles before returning to Queue (it is acquired by a Symposium System)

From the point of View of the Caller they hear 3 or 4 ring Cycles from the agents perspective the phone only beeps once

I don’t think the problem is symposium as the phone also does this when calling it’s DN. When that happens again the phone only beeps once but the caller hears the phone ring forever (with CFNA switched off)

I have checked DRG aganst both sets and they are both set to DRG1

The non working phone is set to FND not FNA
I'll try to put it to FNA and see if it will let me set RCO 0 (and if that will sort the problem)

 

[Harani]

Update:

have chaned the phone to CFD and ser RCO 0

This has not solved the problem

 

[sandyml]

Check the programming on one of the other phones in the CLS prompt -- look for either RNGI, RNGB, or FITA. Change the phone in question to match. (And I hope you have deacquired the set from Symposium first! )

 

[srmega41]

FITA is the one he is looking for!!

Scott M.

 

[Harani]

Changing FITD to FITA did it.

many thanks guys

 

[johnpoole]

repeated ring on the idle line when the primary line is in use.. sorry for the misdirect, i read the post and didn't grasp the actual problem..

john poole
bellsouth business
columbia,sc

 

[sandyml]

Since RNGI and RNGB came out, I prefer to use them instead of FITA. But hey, being consistent in your call center is really important...