Whenever an agent receives calls on her 3904, the telephone tones, flashes the extension, but does not display the caller name OR extension. This happens whether or not callers dial either of the DNs on the telephone or her Phantom via ACD Login. She does see CPND info on all dialed calls, however.
We're on a CS1000e, release 6.0. Am I missing something? Here's the telephone build in question:
REQ: prt
TYPE: tnb
TN 012 0 08 08
DATE
P
AGE
DES
DES 3904S
TN 012 0 08 08
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
ERL 0
FDN 7000
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR MTD FNA HTA ADD HFA GRLD CRPD STSD
MWA LMPN RMMO SMWA AAD IMD DOS XHD IRD NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNIA CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
OUSD OBPD CDMR PRED MCDD T87D PKCH
CPND_LANG ENG
RCO 0
HUNT 7000
LHK 4
PLEV 02
PUID
DANI NO
AST 00
IAPG 1
AACS YES
ACQ AS: TN
ASID 16
SFNB 2 5 6 9 10 11 12 13 15 16 17 18 19 33 35 36 37 38
SFRB 1 2 15 32 33 34 35 36 37 38
USFB 1 3 4 5 6 7 9 10 12 13 14 15
CALB 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
RMTN
KEY 00 ACD 7210 0 4141
SPV
01 NRD
02 MSB
03 SCR 3838 0 MARP
CPND
NAME User
XPLN 27
DISPLAY_FMT FIRST,LAST
04 SCR 13838 0 MARP
CPND
NAME User
XPLN 27
DISPLAY_FMT FIRST,LAST
05 RMWK 7000 2838
06 OBV
07 ADL 16
08 ADL 16
09 ADL 16
10 ADL 16
11 ADL 16
12
13
14
15
16 MWK 7000
17 TRN
18 AO6
19 CFW 4
20 RGA
21 PRK
22 RNP
23
24 PRS
25
26 CPN
27 CLT
28 RLT
29
30
31
DATE 15 JUN 2011
We're on a CS1000e, release 6.0. Am I missing something? Here's the telephone build in question:
REQ: prt
TYPE: tnb
TN 012 0 08 08
DATE
P
AGE
DES
DES 3904S
TN 012 0 08 08
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
ERL 0
FDN 7000
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR MTD FNA HTA ADD HFA GRLD CRPD STSD
MWA LMPN RMMO SMWA AAD IMD DOS XHD IRD NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNIA CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
OUSD OBPD CDMR PRED MCDD T87D PKCH
CPND_LANG ENG
RCO 0
HUNT 7000
LHK 4
PLEV 02
PUID
DANI NO
AST 00
IAPG 1
AACS YES
ACQ AS: TN
ASID 16
SFNB 2 5 6 9 10 11 12 13 15 16 17 18 19 33 35 36 37 38
SFRB 1 2 15 32 33 34 35 36 37 38
USFB 1 3 4 5 6 7 9 10 12 13 14 15
CALB 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
RMTN
KEY 00 ACD 7210 0 4141
SPV
01 NRD
02 MSB
03 SCR 3838 0 MARP
CPND
NAME User
XPLN 27
DISPLAY_FMT FIRST,LAST
04 SCR 13838 0 MARP
CPND
NAME User
XPLN 27
DISPLAY_FMT FIRST,LAST
05 RMWK 7000 2838
06 OBV
07 ADL 16
08 ADL 16
09 ADL 16
10 ADL 16
11 ADL 16
12
13
14
15
16 MWK 7000
17 TRN
18 AO6
19 CFW 4
20 RGA
21 PRK
22 RNP
23
24 PRS
25
26 CPN
27 CLT
28 RLT
29
30
31
DATE 15 JUN 2011
